Service Advisor

Company description:

St-Léonard Toyota is a renowned automotive dealership in the region, offering a wide range of new and pre-owned vehicles, as well as quality after-sales service. With our commitment to excellence in customer service and our passion for the automotive industry, we have proudly served our community for many years.
Job Description:

We are looking for a dedicated and knowledgeable Automotive Service Advisor to join our team at our automotive dealership. The Automotive Service Advisor will play a vital role in customer satisfaction by providing exceptional service and ensuring that our customers' automotive service and repair needs are fully met.

Responsibilities:

- Greet customers in the service department, listen to their concerns and assess their automotive maintenance or repair needs;
- Schedule maintenance and repair appointments according to customer availability and department capacity;
- Advise customers on recommended services based on manufacturer's recommendations and specific vehicle needs;
- Coordinate service activities with technicians and other team members to ensure efficient and timely completion of work;
- Provide regular updates to customers on the condition of their vehicle and advise of any additional work required;
- Handle customer complaints and problems in a professional and proactive manner, seeking satisfactory solutions.

Requirements:

- Previous experience in the automotive sector, preferably in a customer service or service advisor role;
- In-depth knowledge of vehicles and their systems, as well as basic automotive mechanics;
- Excellent communication and problem-solving skills;
- Ability to work independently while being an effective team member;
- Proficiency in computer tools and automotive service management software (DMS).

Working conditions:

- Full-time employment;
- Salary to be discussed, depending on experience and skills;
- Benefits: health insurance and professional development opportunities.

If you are passionate about the automotive industry and have the skills to provide exceptional service to our customers, please send your resume and cover letter via Auto-jobs.ca. Join us and become part of a dynamic and stimulating automotive team!

- Technical training in automotive mechanics is a plus.