Call Centre Representative

Agent BDC Bilingual, Activix
AutoSync – Activix /Full-Time /Hybrid

The Customer Management Agent will work in the in the Activix division of Trader Corporation and will be responsible for contacting potential car dealership customers to schedule an appointment and follow up during the purchasing process.

As an Activix employee, you'll be part of a team that's a leader in automotive training, performance analysis and customer contact management tools.

What you ’II do:

- Process dealer web requests;
- Chatting with customers;
- Manage and follow up on customers who have completed their leases or car financing;
- You will follow up with customers who have visited the dealership but have not made a purchase;
- Conduct satisfaction surveys for customers who have taken possession of their new vehicle.

Experience and technical skills:

- Active listening skills;
- Responsible and organized;
- Excellent communication and negotiation skills;
- Telemarketing or call center experience;
- Bilingual (French / English)*;
- Experience with CRM (an asset);
- Sales experience (an asset);
- Experience in customer service.

* Knowledge of the French language is required for communications with managers in Quebec and for those with French-speaking customers.

What’s in it for you…

We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.

Fitness and wellness:

We provide discounts to nation-wide gyms, onsite gyms (when we’re in the office), an Employee and Family Assistance Program, as well as a virtual wellness program.

Benefits from Day 1:

- Gym discounts;
- Local in-office free gyms;
- Employee and Family Assistance program;
- Weekly virtual wellness events;
- In addition to in-house training, we provide an annual lifestyle allowance of $1500 so you can grow your skills;
- Conferences & training budget;
- Regular internal training programs.

Financial planning:

Let us help you invest in your future with 3% matching towards your pension and multiple forms of income protection:

- Competitive salary;
- Annual bonus structure;
- 3% CPP matching.

Send your CV via Auto-jobs.ca.