AVP, Product Group Owner, Shopping & Buying -Dealer and Vehicle Owner Journey, TD Auto Finance, Canadian Business Banking

Work Location:
Canada

Hours:
37.5

Line of Business:
Enterprise Enabling Functions

Pay Details:

We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

Department Overview:

TD Auto Finance (TDAF) is a dynamic division within TD Business Banking. This is an exciting opportunity to join a rapidly growing business with Automotive Banking Centres located in Toronto, Calgary and Montreal. 

The Dealer and Vehicle Owner Journey's mandate is to empower our customers, dealers, OEMs, and partners with the tools they need to support the vehicle buying and selling journey - anytime, anywhere.

Job Description:

Reporting to the VP Executive Product Owner, Dealer and Vehicle Owner Journey (DVO), the AVP Product Group Owner for Shopping and Buying, is a senior leader within TD Auto Finance (TDAF) and Canadian Business Banking function.

This role is responsible to ensure that a Product Group and its Pods are creating value for the organization through the delivery of customer-focused product increments. This entails aligning with other Product Owners and senior management to follow a product vision, creating and maintain a prioritized product backlog, managing delivery blockers, continuously assessing customer feedback, taking the pulse of the market and bringing in innovation and collaboration with stakeholders. The Product Group Owner should always be considering how to maximize value, assessing how the product or the delivery process can be continuously improved, contributes to a positive work environment and ensures that work embodies the Agile principles of transparency, collaboration and engagement.

This role is expected to make an impact, while ensuring all products are designed to maximize profitability, collaborating with key business partners while leading, coaching and developing a team of leaders that create and deliver distinguished products in the marketplace.

Job Requirements:

The general accountabilities of this role include but are not limited to the following:

CUSTOMER:
 

• Partner with senior management to support the delivery of TDAF products
• In alignment with the product vision, create and maintain a product backlog and continouously re-priortize user stories that will provide the most customer or end user value
• Continuously align with senior management on the product delivery roadmap, defined Minimum Marketable Features or Minimum Viable Products and release cadence
• Review performance analytics; recommend and campion strategies to enchance the customer or end user product experience
• Participate in scrum or Kanban events (eg. Stand-ups, retrospectives), express new ideas for improving product value or delivery efficiency, sharing with leadership as appropriate
• Proactively engage established business process partners to ensure customers or end users are prepared for application changes and establish Day 2 processes
• Create a value-focused product backlog and continuously iterate, ensuring there are user stories scoped and prioritized
• Provide user story design, development and completion oversight; accepting/rejecting user stories based on the agreed upon Definition of Done and Acceptance Criteria
• Manage delivery initiatives and (depending on complexity) oversee multiple development teams backlogs
• Proactively raise issues that impede the efficient delivery of customer-focused increments
• Responsible for defect management and prioritization

SHAREHOLDER
 

• Adhere, and ensure pods adhere, to enterprise frameworks and methodologies related to overall business management activities
• Asses/ identify key issues and escalate to appropriate levels and relevant stakeholders and business management where required
• Lead the submission and discussion on the Quarterly Business Review, with respect to Shopping and Buying
• Identify, mitigate and report on risk issues per enterprise policy / guidance and ensure appropriate escalation processes are followed
• Ensure business operations are in compliance with applicable internal and external requirements (eg. Financial controls, segregation of duties, transaction approvals and physical control of assets)
• Lead relationships with business lines/ corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements
• Lead or contribute to cross-functional/enterprise initiatives as an organizational or subject matter expert helping to identify risk/provide guidance for complex situations
• Define the OKRs in partnership with numerous stakeholders across the organization
• Protect the interests of the organization- identify and manage risks, and escalate non-stnadard, high risk transactions/activities as necessary
• Manage oversigh process, risk-based identification and monitoring of related risks and regulatory compliance across the supported functions, while ensuring key controls and processes are effectively managed
• Oversee or lead the facilitation and/or implementation of action/remediation plans to address performance / risk / governance issues
• Keep abreast of emerging issues, trends and evolving regulatory requirements and assess potential impacts
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE/TEAM
 

• Cultivate and model the Colleague Promise to support colleague growth, and a culture of care; make an impact at work and in our communities by leading with authenticity and supporting well being to represent TD's brand
• Connect the alignment of collague's contributions with the TD Shared Commitments
• Build and retain an engaged and diverse team that embraces diversity of thought, creativity and curiosity; where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborate to move with speed and get things done
• Demonstrate inclusive leadership taking meaningful action with intention to support colleagues and customers across all dimensions of diversity, including those from underrepresented communities, being actively anti-racist, attracting and retaining diverse slate of candidates, nurturing mutual respect, inclusivity of thought and collaboration to drive successful results
• Sustain, identify strong talent, recruit and develop a diverse talent pipeline of qualifies workforce to innovate and maximize individual strengths to lead to a better business outcome
• Enable colleague growth by encouraging colleague development to achieve career and business objectives; ensuring timely feedback, motivating appreciation and recognition to all colleagues
• Enable a continuous learning culture by proactively seeking, listening to and actioning feedback from peers and from colleague listening opportunities to continuously improve the colleague experience and grow your personal leadership
• Foster an environment that promotes haring of knowledge, information, skills and subject matter expertise among the team; ensure timely management and escalation of issues and create opportunities to collaborate with other functions and teams
• Lead your team through change and create an environment where teams feel psychologically safe to challenge current practices by modeling resiliency and flexibility, communicating w a compelling vision with clarity and empowering colleagues to drive innovation
• Contribute to the development of business segment and/or enterprise functional strategic priorities within their operational are or field of specialty that drive results
• Develop annual and/or long-term plans for own area that are aligned with enterprise-wide priorities reinforcing a focus on results that align to ONE TD
• Foster a high-performance culture by setting team targets and objectives, promoting and facilitation on-going feedback/coaching and conduction Quarterly Check-Ins for all colleagues to drive accountability and business results
• Manage employees in compliance with all human resources policies, procedures and guidelines of conduct

BREADTH & DEPTH
 

• Oversee and lead a team of pod product owners for an area of significant risk, complexity or scope while growing talent, developing skills and capabilities to achieve career goals, support project /initiative success and achieve business results
• provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise
• Manage is and overseas the overall discipline and strategy for their respective areas while aligning to the enterprise best practices
• Integrates knowledge of the enterprises overarching strategy in leading program design, policy formulation or operating standards within one or more area of expertise
• Provides coaching, mentorship and guidance to practitioners, business, executives with an area of expertise
• Partner to leadership team on the management of the portfolio and financials, with deep industry, external/ internal, enterprise knowledge, recognizing and anticipating emerging trends and; Identifying operational efficiencies and opportunities with other business management/ enterprise areas
• Facilitate key strategic discussions at senior levels of the organization and provide thought leadership to executive audience (backets output may include strategic road map and/or Deliverables/ frameworks/ short to long term goals etc)
• Set operational team direction in collaborate with others to execute on common goals
• Focus on longer range planning for functional area
• Reports to an executive product family owner

Experience and/or Education:
 

• Undergraduate degree and/or product certificate required
• Graduate degree preferred
• 15+ years relevant experience in Product Management
• Scaled Agile framework or experiencer in operating in a scaled agile delivery considered an asset
• Strong Commercial credit & risk experience, with previous product experience an asset
• Proven ability in developing and deploying a vision and impact/influence others to align to that vision. Be known for providing creative thought leadership while also listening and engaging others to provide input in the shaping of that vision.
• Strong people leader with demonstrated experience in leading high performing teams through change, and identifying and growing talent
• Strategic thinker with deep analytical skills, with proven history of making an impact, developing and executing on strategies and delivering superior results in both the short and long term
• Powerful communicator who engages colleagues, business partners, external stakeholders, and employees
• Confident presentation and facilitation skills and strong interpersonal and leadership skills to facilitate working with senior management at all levels.
• Demonstrated relationship building skills, with a superior ability to make things happen through the use of positive influence.
• Expertise in working effectively in teams - requires a track record of working cross-organizationally and with multiple stakeholders at varying levels.
• Robust organizational skills with the ability to work in a fast paced environment and manage multiple deadlines and priorities.
• Strong knowledge of the related regulatory environments as it relates to TDAF products

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. 

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development 
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process 
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation 
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement:
N/A.