Senior Representative, Collections

Do you love exceeding people's expectations by establishing effective relationships?

Are you passionate about growing your career in the automotive industry?

Are you energetic and a great communicator?

Do you want to work with a company that loves to promote from within?

If this sound like you, we would love to meet you!!

WHO WE ARE:

EdenPark is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars. Since 2012, EdenPark has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast. Eden Park Inc. is a wholly-owned subsidiary of Fairstone Financial Inc., part of Fairstone Bank of Canada. Collectively, the Bank and its subsidiaries also provide credit cards and rewards programs, point-of-sale financing through merchant partners and unsecured and secured personal loans and mortgages. Learn more at EdenParkCanada.com.

OUR VALUES:
 

• One Team Mindset
• Respect, Trust and Integrity
• Service Obsessed
• Continuous Improvement

A regular day for you will include:
 

• Provide excellent service while ensuring exceptional results in the collection of financial loans.
• Contact past due customers through the appropriate channeling methods, request and negotiate payment arrangements within authorized limits, and send correspondence to collection customers.
• Use company specific policies and procedures to maintain and coordinate firm payment recovery.
• Assess and mitigate risk by referring accounts for further action.
• Document all call activity details in the Collections system to reflect any action taken, e.g., commitments to pay and/or amounts and dates agreed upon.
• Achieve individual collection targets to meet Department and Company-wide goals.
• Complete other collection responsibilities, as assigned.

Must haves!
 

• You possess excellent verbal and written communication skills.
• You thrive in a fast-paced, ever-changing environment.
• You have amazing conflict resolution skills and ability to make decisions independently.
• You remain calm while solving issues and have the patience to deescalate difficult situations.
• You are tech savvy and know your way through Microsoft Office Suite and Outlook.
• You are experienced with skip tracing and familiar with using 411, social media, and the ability to understand credit bureaus.
• You can collaborate well with various teams and departments.
• Clear criminal reference check.

Extra- awesome to have!
 

• At least 1+ years of prior experience in at least one of the following core areas: call centre, customer service, collections and/or consumer loan industry
• Post-secondary education in Business Administration
• You reside in Quebec.

Working condition
 

• You have flexible availability to work. Working hours can range anywhere between 9 AM to 9 PM EST Monday to Friday with alternating Saturday shifts; schedules are completed a month in advance and shifts are rotating.: 8:30am-5:00pm, 9:30am-6:00pm, 12:30-9:00pm, and two Saturdays a month.

Perks you would love:
 

• You have the opportunity to be a part of an award-winning, fast-growing company
• Work in an entrepreneurial environment that encourages creativity
• Be encouraged, empowered, and challenged to be your best
• Be provided opportunities to learn continuously and develop professionally
• Work with a dynamic high performing team who thrive on the challenge to reach their highest potential just like you
• Our innovative culture promotes ongoing learning opportunities with training and mentorship
• We have a vibrant and open-concept office environment stacked with snacks. We are known to unwind over a game of pool, table tennis or foosball!
• Competitive compensation package commensurate to experience
• Our team is one big family, and we always keep everyone updated on important communication
• Corporate discounts with over 5000 partners across North America
• We offer extended health coverage with an additional health spending account and an employee assistance program.

WE ARE PROUD TO BE: Montreal's Top Employers 2024 by Canada's Top 100 Employers! 

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type:

Full time

Job Type:
Permanent