Experienced Shift Supervisor - Vehicle Required

Description
The Shift Supervisor is responsible for ensuring an excellent experience for their guests by coordinating the team to exceed expectations on every visit. The Shift Supervisor leads their team in caring for guests first before anything else, delighting them with friendly and caring service that creates loyalty to their restaurant. The Shift Supervisor also ensures the team contributes to achieving A&W operating standards for the restaurant, and achieving financial results on their shift.

You will excel and find happiness in this job if you:
 

• Have proven exceptional guest service skills - you know what it takes to rally a team to deliver this to every guest on every visit;
• Must have a minimum of 2 years' experience leading a team.
• Enjoy mentoring people - you're a natural at supporting staff in their learning, including how to prepare perfect food to standard recipes or customized for guests;
• Embrace change - and get excited to rally the team to implement new innovation from A&W;
• Have a knack for dealing well with a variety of people;
• Have initiative, good judgement, and decision making - you're also responsible, reliable, and honest.
• Love working in a team - and together as partners to get the job done in a dynamic fast food environment.

Qualifications

Abilities:
 

• Excellent guest service
• Competence in all restaurant positions
• Leadership experience, including the ability to direct the work of others and lead a team
• Ability to learn quickly
• Effective communication skills
• Ability to multi-task
• Advanced mathematical skills
• Strong interpersonal skills
• Experience with creating schedules, counting and inputting inventories, food ordering

Working Conditions:
 

• Working in a fast-paced environment
• Working in a diverse environment with many different personalities and attitudes
• Working with hot products and equipment
• Working with cleaning materials and chemicals
• Working in a noisy environment
• Working with sharp objects (knives, slicers, etc.)
• Use of portable or step ladder may be required
• Must have the flexibility to work ALL shifts, including open and closing shifts

Physical Requirements:
 

• This position requires the employee to stand for an extended period of time (up to 8 hours)
• Occasionally must lift heavy boxes when dealing with product inventory (max 50 lbs.)
• Engaging in repetitive tasks such as preparing/assembling orders and products and regular cleaning of restaurant facility
• Must always be mentally alert to ensure the safety of yourself, co-workers, and guests at all times
• Maintaining good personal hygiene and appropriate uniform
• Having the capacity to handle stressful situations

Why work at A&W?

 

• We pride ourselves in using real, naturally-sourced, and delicious ingredients in everything we serve.
• We're all about doing the right thing, even if it's not the easy thing. From animal welfare, environmental impact, the food we serve, the people we employ, and the communities we call home, we're always striving to take the high road, no matter how challenging it gets.
• You'll gain the skills that pay the bills. A career with us will give you great communication skills, valuable customer service prowess, experience working on a team, the ability to thrive under pressure, and the chance to cook some of the best-tasting food in Canada.
• We pay a competitive wage.
• As a big business with a small business culture, we pride ourselves in keeping a healthy buzz of excitement and innovation in the air. To keep this spirit of change making front and centre, we follow a set of guidelines we call our Climate Goals. They're one part of the secret sauce that makes A&W such an awesome place to work.

Requirements
 

• Must be eligible to work in Canada
• Must have reliable transportation
• Must be available to work all shifts, including opening and closing shifts. Monday through Sunday
• Must have a minimum of 2 years' experience leading a team, and supervising in a restaurant setting. Must also have experience with Inventory, Scheduling and Food Ordering

Company Information
Working with A&W is more than just sharing a love of great burgers. By joining our team you'll be on the front lines, helping us change the fast food landscape. From eliminating plastic straws, to root beer made with all-natural flavours, to being the first national restaurant chain in Canada to offer the plant-based Beyond Meat Burger, we've never been the kind of company to sit back and wait for change to happen. For us, it's all about doing the right thing for our food, people, community, and environment.

Job applicants responding to this posting may be applying to an A&W restaurant independently owned and operated by a local Franchisee. All hiring decisions are made by the local Franchisee.