Bilingual (French/English) Dealer Services Analyst

Job Description

Join our Ford Credit team as we create tomorrow! We are looking for bright, enthusiastic, and team-oriented individuals to join our team. Our work atmosphere is fast-paced, innovative, and people oriented. If you're customer-focused, driven and seeking the opportunity to experience exciting challenges and growth, look no further.

As part of the Ford Credit family, you'll enjoy excellent compensation and a comprehensive benefits package that includes a generous savings and stock investment plan (SSIP), quarterly profit-sharing, defined-contribution pension, tuition subsidies, vehicle discounts, a flex spending account with options to purchase extra vacation, allocate into a health care spending account and much more. You'll also experience exciting opportunities for professional and personal growth and recognition.

The credit team plays an important and strategic role in ensuring high levels of customer satisfaction, as well as developing relationships with Ford/Lincoln dealers. Successful candidates will be able to work as a team to manage service levels and achieve common goals. The DSA role gives employees a broad understanding of the company's plans and programs, as well as a sales and marketing mindset that prepares employees for future rotations within the company. Potential rotations include sales operations, marketing, wholesale, business development, and more (Including both remote work and hybrid location-dependent opportunities). We are a company that believes strongly in professional growth, developing business acumen, and promoting employees from within.

NOTE: Although this is a remote Bilingual (French/English) Dealer Services Analyst position - there is a requirement to attend the training in person, located in Oakville, Ontario (minimum of 5 weeks). There may be additional requirements to periodically attend on-site during the probationary period. In order to be eligible for this position you must reside in the GTA.

Responsibilities

 

• Understand and practice business unit financing plans, programs, and procedures.
• Support internal and external sales as required to complement Business Centre activities.
• Support a culture which ensures a sales mindset is maintained in the Business Centre.
• Perform daily responsibilities to ensure high levels of dealer and customer satisfaction. Support Dealer Satisfaction Index (DSI) and Customer Satisfaction Index (CSI) initiatives.
• Demonstrate qualities reflective of the Company's value proposition to its customers and dealers.
• Support diversity initiatives by understanding, respecting, and valuing the differences that define employees as unique individuals.
• Loan adjudication related tasks include, but are not limited to, the following:
  • Analyze and decision consumer and commercial credit applications within applicable credit approval limits.
  • Adhere to purchase approval limits and investigation guidelines at all times.
  • Contact dealers to review discrepant contracts for corrective action.
  • Participate actively in department calibration sessions.
  • Maintain a consistent purchase policy based on customer qualifications and past liquidation experience.
  • Develop and maintain strong business relationships with dealership personnel.
  • Oversee credit investigations and perform investigations as required; provide training and feedback to Investigators as needed.
• Learn and support other Company functions when and where necessary - examples may include Account Maintenance, Collections, and Loss Prevention.
• Maintain a continuous growth mindset in the spirit of personal and professional development.

Qualifications

 

• Bilingual (French/English) required.
• University/College Degree preferred.
• Excellent oral and written communication skills.
• Strong organizational skills with ability to perform multiple tasks.
• Strong negotiation and relationship building skills.
• Excellent analytical skills, attention to detail, and ability to thrive in a high-paced, performance-driven environment.
• Must be available to work a flexible schedule, including some evenings (Monday to Friday up to 10:00 pm EST), some holidays, and some Saturdays (up to 8:00 pm EST).
• Proficient PC skills (i.e., Word, Excel, Outlook).
• Financial analysis experience.
• Risk management, collections, and/or credit decisioning experience.

We thank all applicants for their interest, but only those selected for an interview will be contacted. Successful candidates will be required to provide proof of degree completion for the highest level of education attained.

Ford Credit Canada Company is an Equal Opportunity Employer and is committed to a culturally diverse workforce. Accommodations for applicants with disabilities throughout the recruitment, selection and / or assessment processes, where needed, are available upon request. Please inform Human Resources of the nature of any accommodation(s) that you may require. 

Candidates for this position must live in and be legally entitled to work in Canada. Ford Credit Canada Company does not sponsor work permit applications.

About Us

The people of Ford Motor Credit Company have a 60-year commitment to helping put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to five thousand dealers and more than four million customers in over 100 countries around the world. If you're customer-focused, driven and seeking the opportunity to experience exciting challenges and growth, look no further.