Lease Renewal Manager

Honda Boucherville is looking for a Renewal Manager: Customer Development Profile.

Do you already hold a similar position, or are you the best of your sales team? Are you ready to take on a new challenge and demonstrate your skills? Then this is the opportunity for you!

What we're looking for :

- First-rate customer service: You excel in the art of customer service, regular follow-up and well-placed reminders. You know how to guide a conversation while meeting the customer's real needs.
- Telephone skills: You're an expert on the phone, able to convince customers to come to the dealership. You know the figures, financing and interest rates, and can explain them clearly.
- Relational and emotional: In your office, people feel at ease. You know how to build strong, lasting relationships by understanding your customers' passions and emotions.
- Competitive: You aspire to be part of a high-performance team and reach new heights. Sales is your passion, and every day you strive to improve and perfect your art.
- Team spirit: You want to work with people who share your ambition and passion. Come and show us what you can do!

Your main responsibilities :

- Manage vehicle rentals and sales, while ensuring exceptional customer service.
- Control and monitor all the manufacturer's leasing and sales programs and promotions.
- Anticipate and prepare for future transactions by analyzing leasing and sales contracts, including those of after-sales customers.
- Take charge of orphan customer contracts and manage their renewal.
- Maintain a detailed log of all rental and renewal transactions.
- Compile and analyze statistical reports such as sales/rental ratio, renewal rate and customer loyalty.
- Ensure that sales advisors follow the complete renewal process and contact customers at the appropriate times.
- Promptly process all lease requests, including net residual balances, and immediately contact the customers concerned.
- Oversee and organize lease returns and buybacks.

What we offer:

- High-level training: Learn from the industry's best, on the job!
- Dynamic environment: Join a fast-growing, young and dynamic family business with a top-notch team!
- Work-life balance: We offer a flexible and accommodating schedule, adapted to your personal needs.
- Competitive compensation: Earn a highly attractive salary, commensurate with your talent and performance!
- Comprehensive benefits: Benefit from group insurance and a pension fund.
- Career opportunities: With 63.

Send us your CV vi Auto-jobs.ca.