Customer Service Representative

Customer Service Representative

Courtesy Collision - AutoCanada Collision Centres

Location, On-Site

Schedule: Monday to Friday, 8 am - 5 pm 

Courtesy Collision Centre is looking for a Customer Service Representative located in Calgary. We are a growing team with opportunities for career advancement.

Benefits: 

 

• Competitive pay and a motivated group of AutoCanada employees to work alongside
• Medical, dental and vision insurance
• Prescription insurance that can discount purchases up to 80%
• Employee Vehicle Purchase & Service programs
• Health & wellness programs for assistance with gym memberships, counseling, physicals, and more
• Professional development and the opportunity to grow your career with a North American automotive group fueled by our commitment to excellence

Responsibilities:
 

• Answer customer calls and provide answers to questions accordingly with respect to their insurance claim(s)
• Outbound calls to customers to schedule appointments (Estimates and Repairs)
• Outbound calls to customers with status updates
• Assist with customer appointment check-ins and customer deliveries
• Update internal systems with detailed/accurate notes
• Assist with accounts receivable
• Assist with in person customer service as well as office work

Requirements:
 

• High School Diploma
• Experience in customer service or sales, preferably in the automotive industry
• Knowledge of Body Shop Connect, Repair Centre, Mitchel Connect, or Progi would be an asset
• Experience with Excel
• Strong organizational and time management skills
• Must possess a valid driver's licence and a safe driving history
• Excellent verbal and written communication skills

Apply Now! 

For more information on our Company, please visit our website at www.autocan.ca. To apply, please submit your resume and cover letter on the Careers portion of our website.

We thank all applicants for their interest; however only those selected for an interview will be contacted. At AutoCanada, we are dedicated to fostering diversity and inclusivity. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential. 

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

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