Technical Documentation Researcher

NFI Parts™ is North America's most comprehensive organization providing parts, technical publications, training, and support for buses and motor coaches. NFI Parts is the parts division of NFI Group, providing replacement parts for New Flyer® transit buses, MCI® motor coaches, ADL buses, ARBOC® vehicles, as well as the product lines for the acquired NABI and Orion parts businesses. Additionally, NFI Parts has extensive cross references for parts that are common with other bus, coach, and cutaway product lines and has a mature supply base and established relationships with over 1,000 suppliers. Further information is available at www.nfi.parts.com.

POSITION SUMMARY:

As a pivotal member of our Publications and Product Training Team, the Technical Documentation Specialist plays a vital role in creating and maintaining comprehensive service and maintenance manuals for our bus products. Reporting to the Senior Technical Editor, this role requires meticulous research, data analysis, and technical writing to ensure all manuals are accurate and up-to-date. 

WHAT YOU WILL DO:
 

• In this role you will research, compile, and assemble manual sections by analyzing engineering Bill of Materials (BOMs), supplier documents, product photos, engineering specifications, and technical drawings. Develop a deep understanding of how components integrate to form complete bus systems and assess the impact of design changes on documentation. Create detailed and user-friendly documentation to enhance the usability and effectiveness of service manuals.
• Collaborate with engineering teams, part suppliers, and stakeholders to verify the accuracy and completeness of technical data. Maintain and organize records of supplier data requests, track progress, and ensure timely and accurate data collection. Proactively identify data gaps and initiate corrective actions to address discrepancies.
• Manage and prioritize multiple research packages, ensuring alignment with project strategies, deadlines, and deliverables. Facilitate the seamless transfer of information to the illustration team and coordinate with other departments to support manual production. Develop and implement project plans to ensure documentation tasks are completed efficiently.
• Conduct thorough reviews of technical data to identify and rectify inaccuracies, ensuring documentation remains precise and current. Implement and monitor quality control processes to maintain high standards of documentation accuracy.
• Assign and manage part numbers for new OEM supplier parts, ensuring consistency and accuracy in documentation. Update and manage part number databases and related documentation.
• Stay updated with industry standards, best practices, and emerging technologies to enhance documentation processes. Identify opportunities for process improvements and contribute to the development of more efficient documentation practices.

WHAT YOU NEED TO BE SUCCESFUL: 
 

• Minimum of two years of experience interpreting manufacturing BOMs and engineering drawings, ideally within the heavy equipment or automotive industry. Demonstrated expertise in technical documentation, including familiarity with document lifecycle management and revision control processes.
• Exceptional attention to detail with a strong commitment to producing accurate and high-quality technical documentation.
• Excellent verbal and written communication skills, with the ability to effectively liaise with engineering teams, suppliers, and other stakeholders.
• Comprehensive understanding of technical document management systems and revision control processes. Experience with technical writing tools and software.
• Proven ability to work collaboratively within a team environment, managing multiple tasks and projects under tight deadlines.
• Strong mechanical understanding and familiarity with complex systems, such as buses, and how components integrate.
• Familiarity with Oracle BOMs, engineering data management systems such as Team Center. Experience in sourcing vendor data and managing cross-functional data integration projects.
• Demonstrated ability to adapt to changing requirements and solve complex problems in a dynamic environment. Proven track record of taking initiative and driving solutions to completion.

WHY JOIN OUR TEAM: 
 

• Competitive Wages.
• A continuous learning environment.
• Ability to advance your career with a growing company.
• NFI Group has been named a Manitoba Top Employer for 2020 and this is the tenth since the competition was established in 2007.
• Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.
• Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.

OUR WHY: We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable. 

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.