Fleet Account Manager

Job Description

Fleet Account Managers (FAMs) have responsibility for the strategic and operational performance of GM Commercial sales. Core to the role is managing current GM fleet accounts as well as to conquest new business through prospecting new customers within the British Columbia region. The work involves a great deal of creativity, analytics, negotiating and decision making. The FAM will review and monitor sales volume, orders allocation and market share performance against plan, identify gaps and react through action plans. 

Key Responsibilities
 

• Conduct regular contacts and set up competitive assistance programs with customers.
• Meet GM's Customer Satisfaction goals by effectively resolving all customer issues.
• Regular follow up with clients to ensure satisfaction with products offered and delivery timing commitment.
• Liaise with US and Global team to increase commercial sales volumes.
• Prepare territory business plan, including business development
• Prepare detailed forecast by customer and vehicle line.
• Develop and maintain personalized business relationships with clients in order to promote the range of GM's products and services.
• Identify and analyze client needs, develop tailored product solutions, prepare integrated service offerings that balance client satisfaction, profitability and risk.
• Update customer profiles and contact reports in CRM database.
• Conduct product training with fleet management company (FMC) account representatives.
• Grow and develop business relationships with FMC Reps.
• Design work tools and sales reports, bringing innovation to fleet department and GM.
• Handle inquiries from Regions and Dealers quickly and efficiently.

Additional Job Description

Required Skills and Experience
 

• Highly developed oral and written communication skills
• Strong work ethic and a professional image combined with high standards of excellence
• Proficiency in MS Office, Excel, Word, and Power Point
• Ability to influence and build credibility and confidence at all levels
• Excellent communication, interpersonal and leadership skills
• Superior analytical abilities combined with great decision making skills
• Ability to work independently and in cross functional team environments
• Previous automotive retail or wholesale industry experience
• Valid G Driver's License
• Ability to travel within the region (assigned company vehicle provided)
• Core Competences: Business acumen, customer focus, perceptive negotiator and drive for results.

Preferred Skills and Experience
 

• 3-5 years automotive sales experience
• Previous Fleet, Rental and/or Commercial Vehicle sales experience

Education and Training
 

• Post secondary education required

Benefits
 

• GM's Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs.
• GM's comprehensive compensation and benefits plan is carefully designed and thoroughly benchmarked against the companies that we compete for talent in the local market.

The goal of the General Motors of Canada total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan currently includes the following benefits, in addition to many others:
 

• Paid time off including vacation days, holidays, and supplemental benefits for pregnancy, parental and adoption leave.
• Healthcare, dental and vision benefits including health care spending account and wellness incentive.
• Life insurance plans to cover you and your family.
• Company and matching contributions to a Defined Contribution Pension plan to help you save for retirement.
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values.
• Tuition Assistance and Employee Assistance Program.
• GM Vehicle Purchase Plan for you, your family and friends.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. 

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. 

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statement

Accommodation is available for applicants with disabilities. Should you be contacted by General Motors of Canada, please advise if you require accommodation. General Motors of Canada values diversity and is an equal opportunity employer.