Associate, Vehicle Delivery

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for an Associate, Vehicle Delivery to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients. 

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference! 

Are you :
 

• Solutions focused with strong relationship building and influencing skills?
• An effective problem solver with the ability to work independently in a fast paced environment?

As the Associate for Delivery you will be responsible for working with Element's network of Courtesy Delivery Dealers to answer questions and resolve issues around new fleet vehicle deliveries. You will obtain status on delivery of new vehicles and obtain delivery dates to drive revenue. This position is there to provide an outstanding level of service to our customer and drive revenue for Element by getting units delivered and activated. The successful candidate will be held to individual metrics related to Service Cloud and team metrics based on the Delivery Cycle time of a fleet unit from when it lands at the dealership to being put in the hands of the client.

Requirements

Vendor and Client Contact

• Calling and/or emailing dealers on factory orders asking for delivery status

• Responding to calls from dealers in a contact center environment for factory orders

• Respond to dealer inquiries via email and phone

• Resolving an problems dealers have with a delivery

Data Maintenance

• Obtain and record status on new factory vehicle delivery orders.

• Salesforce Service Cloud -Resolve cases involving client/dealer partner concerns

• (status, move request, temp tag expiring, damage, install status, etc)

• Maintain accurate and up to date records on the status of unresolved issues

Troubleshooting

• Take appropriate action to resolve issues delaying the receipt of invoices or delivery of vehicles

• Manage and resolve issues related to damaged vehicles titles and licenses

Collaboration

• Interact with cross functional teams as necessary to research and resolve issues

Requirements
 

• High school diploma or GED; 2-4 year post-secondary degree preferred.
• 1 - 3 years business experience required, with direct client or vendor interaction preferred
• Experience working within financial services, automotive or fleet industry preferred
• Experience with Microsoft Suite, including: Word, Excel, PowerPoint, and Outlook or comparable software application.
• Excellent communication skills (written and verbal).
• Experience utilizing Salesforce preferred.

Internally, this role is known as "Associate, Delivery"

What's in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.