Internal Advisor (Brampton Chrysler Dodge Jeep Ram)

Description

Position at Performance Auto Group 

Here we GROW Again!

Performance Auto Group is thrilled to announce the newest addition to our growing family Brampton Chrysler Dodge Jeep Ram! Located at 190 Canam Crescent in the Brampton Auto Mall, our fantastic team will be sure to wow you!

Brampton Chrysler Dodge Jeep Ram is looking for an Internal Advisor to join their team!

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

 

• Great Experience: Every customer is entitled to a great experience
• Integrity: We are honest and transparent in our actions
• Diversity: We are stronger through the inclusion of people, brands and ideas
• Innovation: We passionately embrace opportunities for new and continuous improvements
• Empowerment: We encourage and support our people in taking initiative
• Giving Back: We positively impact the communities in which we live, work and raise families

Here's what you'll deliver:

 

• Ensure all internal work orders and sublets are coordinated.
• Ensure all charges are billed out correctly in a timely and accurate manner in order for sales commissions to be calculated.
• Responsible for dealing with internal companies and third party appraisal to obtain approvals.
• Issue internal and warranty repair orders.
• Ensure all required vehicle parts are ordered.
• Organize the workflow of internal service vehicles through the shop.
• Present estimates of work required on used vehicle reconditions.
• Organize e-testing/sublet work on internal vehicles as required.
• Open work orders on all new and used vehicles.
• Track new car deliveries between the Sales, Service and Clean-up departments.
• Ensure all vehicles go through a complete reconditioning process to assure consistency in the readiness to process for sale, delivery and/or placement on the lot.
• Confirm that all damages have been approved before starting repairs, or getting such approvals for hidden damages throughout repair.
• Responsible for the management of work orders, and making sure financials are always in order.
• Order parts before and throughout repairs and communicate ETA's for parts to management and CSR staff.
• Responsible for making decisions on how the vehicle will be repaired depending on policies, procedures or requirements.
• Assists the Service Manager as necessary.
• Completes safety checks for used vehicles within the dealership.
• Ability to work in adherence to company safety standards at all times.
• Comply with all company policies, standards and procedures.
• Other duties as required by management.

What you need to succeed:

 

• High School Diploma or GED is required.
• Minimum 1 year of automotive experience or equivalent.
• CDK Dealer software experience is an asset.
• Basic knowledge of mechanical repairs and terminology.
• Strong customer service and troubleshooting skills.
• Ability to work well under pressure.
• Strong attention to detail and accuracy.
• Ability to deal with people tactfully, diplomatically, and professionally at all times.
• Proven data entry and typing skills.
• Experience in all aspects of customer service
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a changing, fast paced working environment.
• Ability to effectively communicate both verbally and in writing.
• Strong work ethic and positive team attitude.
• Ability to read and comprehend instructions and information.
• Ability to work flexible hours and work around a changing schedule.

What's in it for you?
 

• Excellent management support and guidance
• Opportunities through our Internal career mobility program
• Access to health, dental and vision insurance
• Disability, critical illness and life insurance for the unexpected
• Our Employee Assistance Plan (EAP) for you and your family's wellness
• Discount on vehicles, service and parts for you and your family
• Discounts to retailers and service providers across the country
• Free and engaging employee events
• Did we mention we love giving back to our communities?!

***This compensation range will be based on knowledge and experience***

Job Type: Permanent - Full Time 
Salary: $17.50 - $19.00 per hour 

Performance Auto Group is a leading automotive company in Southern Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.

We thank all applicants; however only those contacted for an interview will be considered. We are an equal opportunity employer and welcome applications from people with special needs. Accommodations will be provided throughout the selection process as requested. For any inquiries please email us.