Assistant Collision Centre Manager

Assistant Collision Centre Manager

Highland GM

The Highland Collision Centre is one of the largest facilities in York region and we are equipped with some of the most modern equipment. We are I Class Gold (Aluminium) certified and certified with multiple OEMs. The successful candidate will join us in our focus to provide outstanding customer service and quality.

Job Description:

The primary responsibility of the Assistant Manager is to provide an exceptional customer experience while leading production in the shop. The ideal candidate will have a strong background in customer service, sales, and automotive repair, with the ability to assess vehicle damage accurately and provide estimates. This person plays a pivotal role in the success of the of the Collision Centre.

Role and Requirements
 

• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Collaborate with the body shop team to ensure timely and efficient repair processes
• - Utilize mechanical knowledge to evaluate repair needs and recommend appropriate services
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Requirements:

- Previous experience in a dealership or automotive repair setting preferred

- Ability to work collaboratively in a fast-paced environment

- Experience in sales and interacting with customers

Job Type: Full-time, Permanent

Benefits:
 

• Competitive comp plan, benefits and pension

Schedule:
 

• Monday to Friday

Diversity and Inclusion Commitment:

At Highland Chevrolet Buick GMC Cadillac, we uphold a culture of respect and inclusion, recognizing and valuing the diverse talents and perspectives of our team. We provide equal opportunities for growth and success in a supportive and inclusive work environment. Through our continuous commitment to improvement and passion for customer service, we strive to deliver exceptional experiences while embracing the diversity within our dealership