BDC Service Appointment Coordinator

BDC Service Appointment Coordinator

Crown Auto Group

Salary: Hourly plus commissions

Job Type: Full-Time

Work Schedule: Monday, Tuesday, Thursday, Friday: 9:00am-5:00pm

Wednesday and Sunday: Off

Saturday: 8:00am-5:00pm

We are a Winnipeg-based family-owned organization that believes in building relationships, integrity, and teamwork. We take pride in being one of Canada's Best Managed Companies and one of Aon Hewitt's Best Employers Platinum level while providing exceptional service to clients.

We have a great opportunity for a Customer Support Center Representative to join our team in a company and industry with great growth opportunities in our Business Development Center in the Waverley Auto Mall. This is an entry level position that provides you with a launch into the exciting automotive industry. 

We offer a competitive performance-based salary and encouraging team environment, as well as a competitive benefits package. We offer graduated training, mentorship, and online brand training to assist our employees in achieving their career goals. 

After the initial 90 days of comprehensive training, success will mean having the ability and skills to work with multiple computer programs, while being the first point of contact for our dealerships.

Additional Crown Auto Group Employee Benefits:
 

• Comprehensive Benefits Package including extended health, dental, vision and massage therapy reimbursement
• Discounted fitness membership
• Associate Referral Bonus Program
• Career advancement- most of promotions are from within the company
• Access to Perkopolis. (Canadas leading corporate concierge discount service)

Requirements:
 

• Customer service, call centre or switchboard experience an asset
• Strong written and verbal communication skills
• Highly organized with an ability to learn new skills quickly
• Attention to detail and highly driven to succeed
• Proficient in computer skills
• Adhering to all company policies and procedures
• Flexibility with work hours and ability to work the occasional Saturday
• Demonstrates CROWN Auto Group's CARMA Values: Collaborate, Accountable, Relationship-focused, Motivated, Attitude

What you will do:
 

• Responsible for booking service appointments
• Responsible for making necessary changes on the status of per appointment
• Book appointments for customers who contact The CROWN Auto Group
• Handle the appointment booking process in service, prospecting and follow-up

CROWN AUTO GROUP is an equal opportunity employer! We are looking for people from various ethnicities, backgrounds and experiences to join our workplace. Reasonable accommodations are available during the selection process, and we'll respond in a timely manner to requests for accommodations.