Service Manager

Chevrolet Buick GMC de Valleyfield, member of Groupe AutoForce is looking for a Service Manager.

Chevrolet Buick GMC de Valleyfield offers:

- A competitive compensation package;
- Excellent benefits including a pension plan and a comprehensive insurance plan (medical, paramedical, dental, vision, virtual health/telemedicine, life and disability insurance);
- Development opportunities within Groupe Autoforce;
- A dynamic, motivated and positive team;
- Exceptional work environment and year-round social activities;
- Discounts at our dealerships on the purchase of a vehicle, services or parts.

We are looking for:

- A minimum of 5 years of experience in the after-sales service department;
- General automotive/mechanical knowledge;
- Knowledge of automotive warranty guidelines;
- Exceptional leadership skills and strong team spirit;
- Good sales, communication, problem-solving and customer service skills;
- Ability to communicate with a bilingual clientele (French and English);
- Proficiency in computerized systems;
- Experience as a Service Manager or Fixed Operations Manager an asset.

Main responsibilities:

- Develop, manage, motivate and ensure the effectiveness of the after-sales service and parts team including technicians, technical advisors and follow-up agents and parts clerks;
- Implement strategies to optimize service department processes, improve efficiency and enhance the customer experience;
- Define and achieve monthly departmental objectives;
- Optimize customer loyalty, profitability and cost control;
- Track work orders and parts ordered for internal and external customers;
- Ensure quality customer service and effectively manage complaints.

Are you interested in this new challenge? Join the Groupe Autoforce family today! Send your CV via Auto-jobs.ca.- Degree in accounting, finance or related field.