Follow-ups & Appointments Clerk

Follow-ups & Appointments Clerk (after-sales service) needed for a permanent, full-time position at our company, which is easily accessible by public transit (free parking).

JOB DESCRIPTION :

You will act as a liaison between the service department and its customers.

DUTIES:

- Contact and receive calls/emails/text messages/internet requests from our customers to schedule vehicle maintenance;
- Solicit existing customers to promote manufacturer-recommended maintenance services and, where applicable, promote other after-sales services as directed by management;
- Schedule and confirm appointments;
- Follow-up with all concerned after repairs have been made;
- Make phone calls/digital relays for seasonal promotions.

REQUIREMENTS AND SKILLS:

- Minimum of 6 months of experience in an automotive service department or customer service call center;
- Knowledge of SERTI system (an asset);
- Customer service oriented;
- Comfortable on the phone;
- Bilingual (French and English) with excellent verbal and written communication skills;
- Team player.

Kia LaSalle, part of the Couture Group, offers excellent working conditions, a dynamic team and opportunities for advancement.

Send your CV via Auto-jobs.ca.