Service Advisor

Audi Blainville, a member of the Lauzon family, is currently seeking a Service Advisor to join its dynamic team!

Renowned for taking the well-being of its employees to heart, Groupe Lauzon offers a work environment based on positivity, respect and communication. Family values are paramount, making for ideal working conditions. Opportunities for development and career advancement are aspects to which we aspire, and we offer our employees the tools they need for personal and professional growth.

Visit your future working environment by clicking on the following link: https://youtu.be/mh74c17sfYo

Responsibilities - your mandate:

The Service Advisor is responsible for greeting customers and gathering the information required to identify and define customers' vehicle repair and maintenance needs. He/she will be responsible for selling maintenance services and following up on work done, while ensuring quality customer service.

Customer-related tasks:

- Greet customers warmly upon arrival and obtain information about their car;
- Advise customers on car care;
- Schedule maintenance appointments;
- Sell lubrication, safety inspection and similar services, or any other maintenance required by the manufacturer;
- Prepare detailed and accurate cost estimates for labor and parts;
- Check progress of work throughout the day. Communicate with customers regarding any changes to the estimate or turnaround time, explain costs and time involved in detail, and obtain appropriate authorization before additional work is carried out;
- Review repair orders to ensure work is complete and additional repairs and authorization are recorded. Close repair orders according to standards.

Groupe Lauzon's benefits:

- Employee discounts;
- Dynamic team that sets the standard in the industry;
- On-site training room;
- Group insurance with employer contribution;
- Six paid days off during the holiday season;
- Paid sick days;
- Opportunities for advancement within the Group;
- Comprehensive benefits package;
- Recognition program;
- And much more!

Your profile:

- You have at least 1 year of experience in a similar position in a car dealership;
- You have good mechanical knowledge;
- You have multitasking skills, structure and organization;
- You are able to manage priorities and follow through rigorously;
- You have good computer skills (knowledge of SDS [Serti] software a desirable asset).

Internal reference: 28399.

Send us your CV via Auto-jobs.ca.