Tire Sales - Service Advisor

About Us: Kipling Tire is a reputable tire and automotive service provider dedicated to delivering top-notch customer service and quality products. We are currently seeking an experienced Customer Service Advisor to join our team. If you have a passion for helping customers make informed decisions and a background in tire services or a similar environment, we want to hear from you.

Position Summary: As a Customer Service Advisor at Kipling Tire, you will play a crucial role in assisting customers with their tire-related needs. You will be responsible for providing product recommendations, scheduling appointments, handling service and product quotes, ensuring accurate billing, and delivering exceptional customer service.

Responsibilities: Your primary responsibilities will include:

1. Customer Consultation: Advise customers on the features and benefits of specific tire models, helping them make informed decisions that suit their needs.
2. Recommendations: Develop appropriate tire recommendations based on customer requirements and vehicle specifications.
3. Service Quoting: Provide accurate quotes for tire services and products, ensuring transparency in pricing.
4. Invoicing and Cash-Out: Handle invoicing and cash-out procedures efficiently and accurately.
5. Customer Follow-Ups: Maintain strong customer relationships by following up on service satisfaction and addressing any concerns.
6. Appointment Scheduling: Schedule appointments for tire services and coordinate with the service department to ensure timely completion.
7. Parts Ordering: Order or assist customers in ordering parts as required, ensuring availability and compatibility.
8. Billing Accuracy: Ensure that products and services are billed accurately, resolving any discrepancies promptly.

Qualifications: To be successful in this role, you will need:

Two Years Experience: A minimum of two years of experience in tire services or a similar automotive environment.
Customer Service Skills: Outstanding professional customer service skills with a focus on customer satisfaction.
Team Player Attitude: An enthusiastic and team-oriented attitude, willing to collaborate with colleagues to achieve goals.
Quick Learner: The ability to learn quickly and adapt to changing situations and customer needs.
Stress Management: Skill in handling stressful situations calmly and effectively.
Relevant Experience: Please apply only if you have relevant experience related to tire sales and service.
Benefits: Kipling Tire offers competitive compensation, opportunities for professional growth, and a supportive work environment that values teamwork and customer satisfaction.

How to Apply: Interested candidates with the required experience are invited to apply by sending their resume and a brief cover letter detailing their qualifications to justin@kiplingtire.ca. Please specify your relevant tire service and customer service experience in your application.

At Kipling Tire, we believe in equal employment

We will provide training, provided that there is some automotive background experience.
We prefer tire sales experience but we will train candidates to use the current POS system.