BODY SHOP ESTIMATOR

Do you have a love for all things automotive and a knack for ensuring customer satisfaction? Bannister Collision Chilliwack is searching for a dynamic and experienced Body Shop Estimator to become a valuable part of our lively team! If you're someone who enjoys the hustle and bustle of a fast-paced environment, has a talent for providing top-notch customer service, and brings a positive vibe to the workplace, we're excited to invite you to apply!

Why Bannister Collision Chilliwack? Part of the Bannister Auto Group Chilliwack, we are more than a body shop; we are a community. We stand for values, unity, and commitment. Our team thrives on shared adventures and experiences, all while making significant impacts in our local community.

What We Offer
 

• Extended health and dental benefits.
• Employee Assistance Program.
• A focus on training and career development.
• Employee discounts.
• Company events: Team building, holiday celebrations, annual BBQ's.
• Tenure Rewards: We believe in rewarding commitment and loyalty.
• Opportunity for advancement and mobility within the Bannister organization.

What We're Looking For We are seeking a professional, customer-orientated, and technically knowledgeable individual responsible determining the extent of auto body damage and estimating the cost to make the necessary repairs. The primary responsibility is to create a positive experience for customers throughout the entire process by providing accurate estimates, clear explanations, and continuous updates. Reporting directly to the Body Shop Manager, the Body Shop Estimator works closely with customers, insurance companies and the entire Body Shop Team to ensure customer satisfaction in the Bannister Collision Centre.

What You'll Do
 

• Promptly greet all customers in a friendly and professional manner while determining and assisting with their needs.
• Conduct walk-around vehicle inspections while actively listening to customer explanations, concerns, and inquiries.
• Prepare quotes for customers with clear descriptions for the job quoted.
• Continuously check in with technicians for repair progress, update customers accordingly and explain the work completed.
• Obtain quotes on parts and materials from outside suppliers.
• Interact with vendors, insurance companies and business partners to execute work orders.
• Resolve any customer concerns in a respectful and timely manner.

Key Requirements
 

• I-CAR Platinum Auto Physical Damage certification is an asset.
• Exceptionally customer-service driven.
• Express Repair Certification
• Mitchell experience is an asset.
• Excellent communication, interpersonal, and organizational skills
• Ability to prioritize and maintain professionalism during high-volume periods.
• Ability to problem-solve and find creative solutions.
• Self-driven to work independently with the ability to work effectively and collaboratively in a team environment.
• Class 5 or N Driver's License and a clean driving record

CORE COMPETENCIES
 

• Organization
• Communication
• Planning
• Customer Focus
• Teamwork
• Creative/Innovative
• Problem Analysis and Solving Skills

SAFETY

All employees are responsible and accountable for Occupational Health and Safety in the workplace. All employees at every level should be familiar with the requirements of the applicable Provincial Occupational Health and Safety legislation as it relates to their work processes.

The employee is expected to adhere to all company policies and to act as a role model in the adherence to policies. These statements are intended to describe the general nature and level of work involved in this job. It is not an exhaustive list of all responsibilities, duties, and skills required of this job.