Internal Service Advisor

HGrégoire is currently looking for the perfect candidate to fill an Internal Service Advisor position for its Chomedey branch.

Responsibilities:

- Manage preparation orders according to pre-established guidelines and carry out the necessary follow-ups in collaboration with the various departments;
- Make preparation requests for external companies when necessary;
- Monitor parts invoices for each vehicle and the time required to make corrections;
- Communicate with various departments (sales / finance / delivery) on any problems or needs;
- Update vehicle history with preparation order details;
- Follow up with customers and various departments on any shortcomings at the time of delivery, and take the necessary corrective action to ensure customer satisfaction;
- Complete preparation orders for all vehicles entering the dealership, as well as for demonstrator vehicles;
- Maintain up-to-date knowledge of dealership inventory;
- Ensure security of branch vehicle keys;
- Provide logistical support for the storage of vehicles in inventory;
- Follow up on deliveries and ensure that deadlines are met;
- Provide impeccable customer service;
- Ensure quality control of all vehicles delivered to customers;
- Responsible for reconditioning and start-up preparation for branch inventory and delivery department;
- Supervise and manage the health and safety of the detailing department.

Profile:

- Relevant experience as a Service Advisor;
- Bilingualism in French and English, both spoken and written, at intermediate-advanced level to meet the needs of our English and French-speaking customers;
- Customer service oriented;
- Effective communication skills;
- Autonomous;
- Positive and professional attitude.

Benefits:

- Full-time, permanent employment;
- Dental insurance;
- Disability insurance;
- Supplementary health insurance;
- Life insurance;
- Vision insurance;
- Paid leave;
- Corporate events;
- Employee assistance program;
- Onsite parking.

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