Parts Clerk

Summary:

The Auto Parts Counter Attendant works in a fast-paced environment that involves constant interaction with customers, both in person and over the phone, as well as the use of a computerized parts retrieval system. This position also involves interaction with outside salespeople using a variety of processes and systems, as well as responsibility for maintaining the car center sales floor.

Main duties and responsibilities:

- Provide excellent customer service and demonstrate an ongoing commitment to meeting the needs of the customer and their vehicle.=;
- Direct and guide customers to the location of requested items;
- Respond promptly to customer inquiries and concerns, by telephone or in person;
- Handle delicate situations with professionalism;
- Be informed of in-store promotions, car center specials and item locations;
- Locate and order automotive parts for customers from authorized suppliers;
- Follow procedures for ordering and selling parts to customers and at the counter;
- Process returns, warranties and trade-ins as required;
- Check batteries, starters and alternators. Operate battery filling station according to training received;
- Set up shelves and displays using modules and layout diagrams;
- Ensure inventory accuracy and monitor and report low stock levels (e.g., check for empty locations and analyze rack capacities);
- Operate computers and RF readers and enter all relevant codes into systems.

Knowledge of Costar an asset.

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