Customer Experience Manager

About us:

AUTO DEVENZO is a prestige pre-owned vehicle dealership located in St-Eustache. We are a fast-growing company, known for our stimulating work environment and our commitment to our employees. We encourage them to develop and excel in an exciting professional environment.

Job description:

We are currently looking for a motivated Customer Experience Manager to join our dynamic team. If you're a self-starter, resourceful and detail-oriented, this is the job for you! The ideal candidate will possess a professional attitude, excellent customer service and strong priority management skills.

Responsibilities:

- Greet customers with courtesy and professionalism;
- Answer calls efficiently and assign customers to salespeople on a rotational basis;
- Maintain customer files and CRM information;
- Assist the Sales Manager with administrative tasks, including taking deposits and payments;
- Ensure after-sales follow-up and customer reminders;
- Collaborate with the accounting department for data entry;
- Respond to customer requests and provide exceptional customer support;
- Manage incoming and outgoing mail, as well as parcels and deliveries;
- Coordinate with other departments to ensure smooth communication and efficient workflow.

*Responsibilities may evolve depending on the individual's interest and skills.

Profile:

- Proven experience as a receptionist or in a similar role;
- Excellent telephone etiquette and familiarity with telephone systems;
- Experience in the automotive field (an asset);
- Knowledge of Activix and Serti software (an asset);
- Attention to detail and accuracy in data entry and record keeping;
- Bilingualism essential, both oral and written.

Desired qualities:

- Efficiency;
- Productivity;
- Positive attitude;
- Diligence.

Why join AUTO DEVENZO?

- A COMPETITIVE remuneration;
- A flexible work schedule from Monday to Friday, full-time;
- A stimulating work environment;
- A growing company with opportunities for advancement;
- An understanding and empathetic management team.

If you'd like to join a passionate team, work in a dynamic environment and contribute to the success of a fast-growing company, we'd love to hear from you!

How do I apply? Send your CV and cover letter via Auto-jobs.ca. We look forward to hearing from you!