Team Leader Fleet Services

Inside the Role
The Team Leader of Fleet Services will oversee customer service for the DTF portfolio, as well as DTF Truck pre-term lease maturity processes. The Team Leader will coach and mentor team members on providing superior customer and dealer service with the ultimate goal of satisfying and exceeding Balanced Scorecard objectives for Daimler Truck Financial Services Canada Corporation.

This is a DTFS Band 90.

We Take Care of Our Team

Benefits include an annual bonus program; Pension retirement program with company contribution of 8% for wages, commissions, and bonus (combined with a 10% employee contribution limit); 4 weeks paid vacation; 15+ Calendar holidays; Parental leave top-up to 80% standard (58% extended); Healthcare plan; Life insurance plan (company paid and additional options); Short Term and Long Term disability program. 

What You Drive at DTFS
 

• Responsible for overseeing the operations of the Customer Service team and managing a collaborative work environment
• Monitor operations reporting to ensure that high-priority work tasks, within the customer service and truck pre-term maturity functions, are completed on time and correctly. Share results of reports, and methods to improve on results with the Customer Service team
• Coordinate with other Team Leaders on customer accounts to address customer account issues and in order to protect company assets. Be available to take in-bound customer service calls in time of high volume call periods and CSR absences.
• Mentoring/Coaching of direct reports in an effort to develop and foster talent. Identify opportunities for process improvements through coaching, reviewing business reports and developing action items to enhance team performance and customer experience.
• Supporting department initiatives and company-wide projects when required.
• Regularly work with Collections, Credit, Funding and DFM's as needed.

Knowledge You Should Bring
 

• Completed High School Diploma
• 1+ years of relevant work experience within Financial Services
• 1+ years of Customer Service experience
• Professional & Interpersonal skills: Customer Service Phone and Written Communication Skills

Exceptional Candidates Might Have
 

• Bachelor's degree in Finance, Business Administration, Communications, Marketing
• Strong knowledge of Alfa, FAW, Fiori, Five9, MS Office, Cognos
• Supervisory experience, leading a small team

Where We Work 

This position is open to applicants who can work in (or relocate to) the following location(s)- 
Mississauga, ON CA

YOU MAKE US - YOU MAKE THE DIFFERENCE

People are what makes us - everyone makes the difference at Daimler Truck. As one global team, we drive success: from conventional powertrains to the future of sustainable transportation. We build to solve. Constantly pursuing our goals. Our culture. Our daily life.

It's your impact that makes the difference. Only together, will we achieve more sustainable transportation, reduce our carbon footprint, increase safety on and off the track, develop smarter technology and financial solutions. All essential, to fulfill our purpose for all who keep the world moving. That's why we rely on each other. We start with listening to your insights, thoughts, and ideas.

Let's unleash our collective potential to build our future, progress together and lead with the long view. Because everything you do has an impact. It matters. This is what we call impact Culture.

Schedule Type: 
Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

Daimler Truck Financial is the captive financial services provider for the Daimler Trucks North America family of commercial vehicle products, including Freightliner Trucks, Western Star, SelecTrucks, Sprinter Vans, Thomas Built Buses and Fuso. We have specialized in financing commercial vehicles for more than 40 years. This proven experience gives us critical insights into helping businesses overcome challenges unique to the trucking industry. Additionally, we offer a range of financing solutions that can be customized to meet each individual business's needs, from owner-operators to large fleet managers and nearly every venture in-between.

To achieve our goal of being the first-choice provider of vehicle financial products and services that support our brands, dealers and customers, we are looking for talented, diverse and inspired people with the skills, experience and innovative spirit to provide a first-class experience at every turn. We are committed to providing a great workplace environment that fosters a culture of openness, support and camaraderie. Our employee programs and benefits are reflective of our values and are designed to promote growth, balance and wellness in many aspects of your career and life.

Additional Information
 

• Applicants must be legally authorized to work permanently in the country of posting
• Final candidate must successfully complete a criminal background check
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO/Minorities/Females/Disabled/Veterans

Daimler Truck Financial Services is committed to employing a diverse workforce and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935