Infrastructure Specialist, Team Lead

Location - Open (remote within Canada)
Reports to - Director, Infrastructure & NOC
Job type - Full-time; Average working hours is 40 hours/week

We're on a mission to transform car dealership operations across North America through innovative software (SaaS) and services that enrich the customer journey and drive profitability for dealers. We're the team powering products like QuorumDMS, DealerMine CRM, Autovance, Accessible Accessories, VINN, as well as many more solutions that roll up into Quorum's integrated suite of products.

Life at Quorum is about dreaming big as we reimagine the dealer solutions landscape, while staying humble, curious, and ready to collaborate at all levels. Our incredible tech team is driven to bring their ideas into the world, and work with modern tools and loads of flexibility, while building great products alongside some awesome humans.

Ready to hit the open road of automotive tech? Read on...

Quorum is seeking an Infrastructure Specialist, Team Lead to spearhead our Site Reliability Engineering (SRE) efforts - focusing on the stability, security, and scalability of our infrastructure environments across Azure and AWS platforms. This role is instrumental in driving operational excellence, collaborating closely with Software Development teams, and ensuring the seamless integration of automation and monitoring processes for our industry-leading automotive dealership software solutions. With a 75% technical and 25% administrative focus, the ideal candidate will provide both hands-on technical expertise and strong team leadership, with a deep commitment to process optimization and reliability.

Here is what we will expect from you at work:

Infrastructure Management and Provisioning:
 

• Design, build, and maintain secure, robust, and scalable infrastructure across Azure, AWS, and on-premises environments.
• Implement best practices for monitoring infrastructure and applications, and ensure availability, performance, and security of systems, including proactive automated alerts and centralized logging.
• Manage cloud services on both Azure and AWS, optimizing for performance, cost, and scalability.

Production Infrastructure Stability and Escalation Support:
 

• Ensure the stability and reliability of production environments, including Azure, AWS, and on-premises systems.
• Provide timely escalation support for critical production issues, ensuring rapid incident resolution and system recovery.
• Participate in on-call rotations and shift work to provide support and escalation as needed.

Monitoring, Optimization, and Automation:
 

• Lead efforts to monitor system performance, conduct regular audits, and identify opportunities for improvement.
• Build automated processes to enhance operational efficiency and streamline incident detection and resolution.
• Collaborate with the development teams to improve reliability and performance of application environments across both Azure and AWS.

Cybersecurity and Compliance:
 

• Develop and enforce security best practices within on-premises, Azure, and AWS environments.
• Regularly assess and deploy cybersecurity measures, identifying and addressing potential vulnerabilities.

Collaboration with Development Teams:
 

• Work closely with software development teams to ensure the reliability and scalability of application infrastructure across multiple cloud platforms.
• Implement testing tools and strategies for infrastructure environments, supporting the software lifecycle.

Project Planning and Management:
 

• Participate in infrastructure-related projects, from planning to execution, ensuring alignment with business objectives.
• Participate in the management and prioritization of the team's work using tools like Jira to track tasks, issues, and project progress.

Process Adherence and Prioritization:
 

• Oversee the team's adherence to operational processes, including incident management, change management, and escalation protocols.
• Ensure proper task prioritization based on business needs, managing work queues, and resolving escalations efficiently.

Mentorship and Team Leadership:
 

• Provide leadership and mentorship to the Infrastructure & NOC team and across the organization, guiding junior staff and fostering a collaborative working environment.
• Ensure effective use of team resources to maximize productivity and efficiency.
• Conduct regular team meetings, contribute to performance reviews, and facilitate the personal and professional development of team members.

Technical Problem Solving and Incident Management:
 

• Lead technical problem-solving efforts, identifying root causes of issues, and implementing long-term fixes.
• Conduct post-mortem reviews for incidents to prevent recurrence and ensure continuous improvement.

Documentation and Reporting:
 

• Ensure comprehensive documentation of infrastructure configurations, processes, and best practices.
• Provide regular reporting on system performance, incidents, and key infrastructure projects to stakeholders and senior leadership.

Stay Current with Technology Trends:
 

• Stay informed of industry trends, emerging technologies, and best practices in SRE, cloud infrastructure, and cybersecurity.
• Drive innovation and efficiency by proposing new tools, techniques, and processes.

Here is the kind of candidate we are looking for:

Educational Background:
 

• Bachelor's degree in Computer Science, Information Technology, or related field.

Technical Expertise:
 

• 3+ years of experience managing Windows Remote Desktop Services and Azure Virtual Desktop environments.
• 3+ years of experience managing AWS application environments
• Strong knowledge of Microsoft Azure and AWS, including Entra ID (Azure Active Directory), AWS Identity and Access Management (IAM), Azure Networking, AWS VPCs, Azure Monitor, CloudWatch, Azure DevOps, Github and cloud security practices.
• Experience with Windows Desktop and Server Operating Systems, including Active Directory, Group Policy, and Remote Desktop Services.
• Proficiency in scripting and automation using PowerShell, Azure Resource Manager templates, and Terraform.
• Experience with Microsoft SQL Server is beneficial.

Leadership Experience:
 

• 3+ years of experience in a supervisory role, overseeing team activities and guiding performance.
• Proven experience in managing work prioritization and team workflows using tools like Jira.

Soft Skills:
 

• Excellent communication and collaboration skills, with the ability to translate technical concepts to non-technical stakeholders.
• Strong organizational and project management skills.
• Ability to troubleshoot complex technical issues and lead incident resolution efforts.

Certifications:
 

• Certifications in AWS and Microsoft Azure are highly desirable.

Additional Requirements:
 

• Criminal background check required.

How we work

We believe that to do our best work and solve some interesting challenges, there must be freedom to explore and work in a manner that inspires one's most meaningful contribution. At Quorum, we remove traditional hierarchical barriers and collaborate broadly. We also work where it makes the most sense, whether that is remote, hybrid, or on-site. We care more about what you do than where you do it. 

People first is how we roll - How we team up matters. At Quorum, we crave connection and inclusion. This helps us create a high-trust environment, do more impactful work, and enjoy the journey! After all, we're in the business of people, leading with integrity and transparency as we serve our clients and help them serve theirs.

Forward focus - We were built on the notion of a better way forward. This mindset of innovation and optimization has us enrich the automotive industry by tapping into our full skill sets and using the latest tech to turbocharge progress.

In the driver's seat -At Quorum, you are not a cog in the wheel but a driver of progress for our business, our team, and your careerWe want your voice to be heard and your ideas to be shared, and we will empower you with an abundance of ownership over your work.

Revved up for growth - New experiences, learning, and growth energize us, help us evolve and be the best version of ourselves-as individuals, as an organization, and as a team.

Quorum's Family of Brands

Quorum DMS, a Dealership Management System that automates, integrates, and streamlines key processes across departments in a dealership, and emphasizes revenue generation and customer satisfaction.

DealerMine CRM, a sales and service Customer Relationship Management system and set of Business Development Center services that drives revenue into the critical sales and service departments in a dealership.

Autovance, Autovance is a modern retailing platform that helps dealerships attract more business through digital retailing, improve in-store profits and closing rates through our desking tool and maximize efficiency and CSI through our F&I menu solution.

Accessible Accessories, support leading dealerships profit from dramatically increased accessory sales. Accessible Accessories is focused solely on giving dealerships the tools they need to price, promote, and quote accessories online and on the sales floor.

VINN, a premier automotive marketplace that streamlines the vehicle research and purchase process for vehicle shoppers while helping retailers sell more efficiently. VINN provides a 5-star Google rated concierge service that assists consumers through the complex vehicle sales process. 

To find out what's in it for you, please visitwww.QuorumInfoTech.com/Careers

Get to know #LifeAtQuorum and apply today - careers with endless roads to explore together!

Quorum Information Technologies Inc. is traded on the Toronto Venture Exchange (TSX-V) under the symbol QIS. For additional information please visit our Quorum website.

Quorum is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex, sexual orientation, gender, gender identity, physical or mental disability, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

**Only those candidates that meet our requirements for this position will be contacted**

INDHP