Service Manager

Job Description

We are looking for a talented Service Manager to join our team and lead the service department in Fort McMurray, Ab.

Job Summary:

Manages service operations, workshop or field, that provide retail or distributor product or application services. Manages department personnel along with the departmental budget.

In this role, you will make an impact in the following ways: 
 

• Manage operations to ensure smooth functioning and resolve complex business problems.
• Provide constructive feedback and development opportunities to enhance employee growth.
• Lead continuous improvement by refining processes to meet evolving customer and organizational goals.
• Review key performance indicators regularly to address issues and seize opportunities.
• Ensure work volume and quality meet company standards and achieve customer satisfaction.
• Identify trends and initiate changes to meet goals while maintaining uninterrupted service levels.
• Build positive relationships with key customers to foster professional connections.
• Set and measure goals for service operations to maintain high customer satisfaction levels.

Responsibilities

To be successful in this role you will need the following: 
 

• Safety Focus: Understanding of safety programs, incident investigation methodologies, and employee engagement
• Financial acumen: Make informed business decisions by interpreting key financial indicators.
• Action oriented: Tackle new opportunities and challenges with urgency, energy, and enthusiasm.
• Communicates effectively: Deliver clear, multi-mode communications tailored to different audiences.
• Customer focus: Build strong relationships and deliver customer-centric solutions.
• Develops talent: Help employees achieve their career and organizational goals.
• Ensures accountability: Hold yourself and others accountable to meet commitments.
• Instills trust: Gain confidence and trust through honesty, integrity, and authenticity.
• Manages conflict: Handle conflict situations effectively and with minimal disruption
  
  Education, Licenses, Certifications: 
  College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required. 
  This position may require licensing for compliance with export controls or sanctions regulations. 
  
  Experience: 
  Significant level of relevant technical experience, including supervisory experience, required.

Qualifications

 

• Role will require the ability to access all sites in the Regional Municipality of Wood Buffalo.
• Hours of work will be flexible to meet operational requirements.
• Schedule is 5 days a week on site.
• Position will be safety sensitive and subject to Drug and Alcohol testing per company and customer policy.
• Experience in mine equipment maintenance is an asset.

COMPENSATION AND BENEFITS

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, and a full complement of personal and professional benefits.

At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

The successful candidate will be subject to our Pre-Employment Background Screening process which consists of a Criminal Background Check including testing for Alcohol and drugs.

About Us

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Visit EEOC.gov to know your rights on workplace discrimination.