Service Advisor- Capital Ford Lincoln Winnipeg

Company:
Capital Ford Lincoln (Winnipeg)

Are you passionate about automotive excellence and dedicated to providing exceptional customer service? Our dealership is seeking a Service Advisor who thrives in a dynamic environment, where every interaction counts towards creating lasting impressions and ensuring customer satisfaction.

Why Join Us:
 

• Competitive Pay: We offer a compensation package that rewards your expertise and dedication.
• Health Benefits: Comprehensive health coverage to keep you and your family secure.
• RRSP Option: Plan for your future with our retirement savings plan.
• Employee Discounts: Enjoy discounts on automotive services and products.
• Training Opportunities: Continuous learning and development to advance your career.
• Diversity and Inclusion: Embrace a workplace that values and celebrates diversity.

As a Service Advisor, you will:
 

• Engage customers enthusiastically, understanding their automotive service needs and providing expert recommendations.
• Deliver exceptional service experiences, whether customers opt for paid services or warranty-covered options.
• Prepare and document work orders meticulously, ensuring clear communication with technicians.
• Handle financial transactions with precision and professionalism.
• Address customer concerns with integrity, escalating issues when needed for swift resolution.
• Respond promptly to enquiries in-person and over the phone, embodying our commitment to outstanding service.
• Exceed customer service expectations, contributing to our dealership's satisfaction goals.
• Stay updated with industry knowledge through ongoing training.
• Assist in processing warranty claims and ensure smooth workflow in service operations.
• Maintain a professional demeanor that reflects our dealership's standards.

Qualifications:
 

• Intermediate to strong knowledge of automotive repair and services.
• A strong passion for delivering exceptional customer service.
• High school diploma or equivalent.
• Professional appearance and demeanor.
• Ability to understand and communicate technical information effectively.
• Familiarity with Tekion or other automotive work order management systems is an asset.
• Strong interpersonal skills and the ability to handle customer concerns gracefully.
• Valid driver's license with a clean driving record.

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers' lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.