Engine Field Service Technician

Job Description

We are looking for a talented Field service Technician to join our team in Sparwood, British-Columbia.

In this role, you will make an impact in the following ways:
 

• Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.
• Identifies additional service opportunities with customer.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and completes less complex repairs, including identifying and preparing required parts and tools
• Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
• Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Completes training in line with skill and business requirements.
• Maintains service vehicle and tools for cleanliness and proper operation.
• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor

Responsibilities

To be successful in this role you will need the following:

Education, Licenses, Certifications: 
 

• Heavy Duty Equipment Technician and/or Heavy Duty Equipment Technician - Off Road Certification
• Vocational diploma from relevant technical institution
• Locally valid driving permit 
  This position may require licensing for compliance with export controls or sanctions regulations.

Experience: 
 

• Basic level field service work experience
• Intermediate level knowledge of and/or experience with engine products
• Customer service experience

About the role :

Unionized location - Sparwood, BC

Minimal level of workshop related experience required.
Basic level knowledge of and/or experience with engine products. 

Hourly rate: $56.76/hr 
Field service Shift: 7x7 shift, 12 hr - rotational days/nights possibly to go on the 7 on 7
Shift Premiums: 7x7 day shift premium, 7x7 afternoon shift premium , 7x7 night shift premium Sparwood location premium
Certification Requirements: Heavy Duty Equipment Technician and/or Heavy Duty Equipment Technician - Off Road Certified required

Compensation and Benefits 

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, and a full complement of personal and professional benefits. 

At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society. 

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. 

The successful candidate will be subject to our Pre-Employment Background Screening process that consists of a Criminal Background Check.

About Us

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Visit EEOC.gov to know your rights on workplace discrimination.