Billing Administrator

Description

Do you thrive on organization and love being at the heart of a team's success? We're looking for a detail-driven Billing Administrator who's ready to make a real impact! In this role, you'll be the central hub of our operations-keeping information flowing smoothly, reviewing work orders, reaching out to customers, and generating invoices with speed and precision. If you're excited to deliver top-notch service and keep everything running like clockwork, we want to hear from you!

Key Highlights of this role
 

• Strong communication skills and a willingness to learn for enhanced customer interactions.
• Passion for the automotive industry to build rapport and promote product knowledge.
• Effective resolution of customer concerns to ensure satisfaction.
• Willingness to be cross-trained for increased versatility and team contribution.

Why Kal Tire?
 

• Our aim is that the career of every team member is supported by quality leadership, training, and opportunities for advancement.
• Structured work schedule, supportive and safe work environment, career growth and development.
• This position pays $22 to $25 per hour based on experience. We offer a clear path for career advancement with wage increases along the way.
• Extended group health benefits, Profit Sharing program, and RRSP matching.
• A team member discount program that offers discounts on tires, services and more.

Day to Day Responsibilities 
 

• Contact customers to fill in any missing mandatory information whenever necessary.
• Produce the invoices that will be sent to customers and accurately bill customers within 48 hours of work completed.
• Communicate with Service Technicians on work orders and work completed.
• Review Service Technician notes for additional information and ensures the work order reflects the Service Technician's actual work.
• Work with a variety of software programs. e.g. Microsoft Office.
• Extensive office experience in national billing accounts.

Qualifications and Success
 

• Grade 12 or GED equivalent
• Valid driver's licence.
• Experience in an administrative support function, including answering phones, providing customer service and problem-solving.
• Experience with purchase orders, invoicing, account reconciliations or other AP/AR functions and providing excellent customer service is an asset.
• Ability to work independently and without supervision in a fast-paced environment.
• Well-developed communication, interpersonal, project management and time management skills are a must.
• Excellent interpersonal and customer service skills.
• Contribute to an upbeat and safe atmosphere in the workplace.

Our Inclusive Culture 

At Kal Tire, we're dedicated to creating a workplace where everyone feels valued, included, and empowered to succeed. We believe in the strength of diverse perspectives and skills. We encourage applications from candidates of all backgrounds, identities, and experiences. 

Hiring Process 

Upon shortlist, you will be contacted by a member of our recruiting team and invited to a telephone interview, successful candidates will then have the opportunity to meet and interview with members of our leadership team over MS Teams and/or in person. Additionally, as part of our standard hiring process, prospective Team Members at the Job Offer stage will be requested to undergo a Canadian Criminal Record Check; candidates must be legally eligible to work for any Canadian employers to be considered for this position at this time.

#jointeamkal

Solving our customers' automotive challenges and making a positive impact - It's how we roll, and it's been that way since Tom Foord opened the doors to Kal Tire in 1953 in beautiful Vernon, BC. Over the years, we've become a trusted partner for large and small industries and fleets across Canada. Our customers rely on our expertise, our make-it-happen approach to service, and our lineup of the most trusted tire brands in over 260 retail locations coast to coast.Kal Tire is also the largest truck re-treader in Canada, with 11 retread facilities across Canada and internationally, and has a state-of-the-art tire recycling facility in Chile, where 40% of the weight of scrap tires is recycled to return to mines as an alternative fuel. In addition, Kal Tire's Mining Tire Group is an international leader in mining tire service and supply, servicing more than 150 mine sites across five continents.Kal Tire offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices in compliance with the AODA and AMA. Accommodation requests can be made at any stage of the recruitment or employment process. Applicants are asked to make their needs/requirements known.