Field Action Execution Analyst

Job Description

This position requires an employee to be on-site on a full-time basis.

The Field Action Execution team plays a key role in contributing to customer safety, GM Canada's compliance with Transport Canada (TC) and Environment and Climate Change Canada (ECCC) and keeping front line field staff, and dealers informed on field action matters.

What You'll Do (Responsibilities):

 

• Key contributor to ensuring GM Canada meets obligations under the Motor Vehicle Safety Act (MVSA), Canadian Environmental Protection Act (CEPA) and accompanying regulations. This includes developing Notice of Defect and Notice of Non-Compliance submissions for TC and ECCC, customers and dealers under stringent timelines.
• Works closely and collaboratively with the Global Field Action Execution team to contribute to the development of field action execution plans and communications for discretionary and non-discretionary field actions (Safety, Noncompliance, Emissions, Customer Satisfaction, Special Coverage, Service Update Bulletins) ensuring Canadian input and needs are captured.
• Responsible to act as Canadian lead for assigned Field Action Execution activities, including government notifications, service bulletins, dealer communications, vehicle owner communications, and identification of any roadblocks to launch.
• Responds to inquiries related to field actions from internal stakeholders such as CCA and VSSM field staff, Warranty Call Centre, Customer Care Centre, Legal Department, and external stakeholders such as Transport Canada and Environment and Climate Change Canada.

Additional Job Description

Your Skills & Abilities (Required Skills/ Qualifications): 
 

• Prior experience in Regulatory, Compliance, or Automotive Service, and an understanding of the implications of failing to meet critical deliverables.
• Demonstrated strength in project management including the ability to manage multiple projects with staggered timelines and priorities and always operating with a sense of urgency.
• Strong written, oral communications and interpersonal skills with capability to create connections and an effective network beyond local team, extending to US.
• Initiative, curiosity, relentless desire to drive high quality results.
• Proven analytical skills, problem solving, critical thinking, comfort navigating technical material and trouble shooting.
• Understands the importance of fulfilling obligations to government, dealers, and customers in a timely manner.
• Unmatched sense of responsibility to safeguard GM's compliance.
• Strong team player with desire to play important role in team's success.
• Requires non-standard hours to deliver immediate communications for dealers and government agencies.

What Will Give You A Competitive Edge (Preferred Skills/ Qualifications)
 

• Familiarity with the Automotive Industry
• Knowledge of GM Dealer Service and Parts Operations
• Bilingual (English/Français) considered a strong asset

Education and Training
 

• Bachelor Degree, College Diploma or equivalent experience

This position is not eligible for ISP, ITAP, or localizations.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. 

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statement

Accommodation is available for applicants with disabilities. Should you be contacted by General Motors of Canada, please advise if you require accommodation. General Motors of Canada values diversity and is an equal opportunity employer.