Customer Service Specialist Vehicles, Americas (15-month contract)
Job details
Job description
Company Description
'Team Oetiker' means connecting with over 2,000 people in 32 countries and at 13 manufacturing sites. We are the leading provider of high-end connecting solutions for automotive and industrial applications. Our clamps, rings, straps and quick connectors can be found on virtually every car in the world and in millions of home plumbing systems and appliances. We are a privately owned, family-run business, with a long-term perspective and a focus on sustainable business success. Sound like a place where you want to be? Connect with us!
Job Description
- Process customer purchase orders and amendments received via e-mail, telephone, EDI, and customer websites.
- Enter manual releases and spot orders, including special requirements and maintain customer contacts in ERP.
- Communication, negotiation, and conflict resolution with internal and external customers.
- Communicate new requirements throughout the organization.
- Receive & review monthly supplier ratings and submit challenges to maintain 100% on time delivery.
- Process customer returns and account adjustments.
- Assist sales staff with information concerning customer accounts.
Qualifications
- Post Secondary (or equivalent) business skills training
- Administrative and computer skills (Microsoft Office and ERP systems).
- Detail oriented
- Strong communication skills (verbal and written)
- Ability to quickly assist customers and/or urgent customer situations.
- Ability to prioritize and make decisions
- Ability to work independently without supervision
Additional Information
- This opportunity is being offered as a temporary contract to cover a maternity leave.
Videos To Watch
http://www.youtube.com/watch?v=Ld-ZugETyvw
Training
