Advanced Repair Planner - Crown Autobody and Glass

Advanced Repair Planner

Crown Autobody and Glass

Full-time Permanent

We are a Winnipeg-based family-owned organization that believes in building relationships, integrity, and teamwork. We take pride in being one of Canada's Best Managed Companies and one of Aon Hewitt's Best Employers Platinum level, while providing exceptional service to clients.

We have a great opportunity for a Advanced Repair Planner to join our team at our Crown Autobody & Glass located in the Waverly Auto Mall. Crown Autobody & Glass is a state of the art autobody shop with all updated modern European equipment, specializing in import brands.

We offer a competitive performance-based salary and encouraging team environment, as well as a competitive benefits package. We offer graduated training, mentorship, and online brand training to assist our employees in achieving their career goals.

The Advanced Repair Planner, under the direction of the Manager of the assigned Collision Centre, is the primary liaison between MPI and the collision centre operations. The Advance Repair Planner is responsible for creating an exceptional experience by accurately estimating and blueprinting the vehicle repair.

Additional Crown Auto Group Employee Perks:
 

• Comprehensive Benefits Package including extended health, dental, vision and massage therapy reimbursement
• Discounted fitness membership
• Associate Referral Bonus Program
• Career advancement- most of promotions are from within the company
• Access to Perkopolis. (Canadas leading corporate concierge discount service)

Responsibilities:
 

• Greet customers and MPI representatives with professionalism and positivity
• Dismantle and reassemble vehicles for accurate estimating, pre-wash vehicles if necessary
• Perform in depth, complete tear down to accurately access a vehicle damage
• Document all prior damages with a paint pen and photograph, and in depth descriptions
• Document all accident damages with a paint pen, photographs, and in depth descriptions
• Accurately estimate vehicle damage using MPI's policies and procedures
• Capture all labor and parts operations using OEM repair procedures & MPI's policies and procedures
• Collaborate with the production team, parts team, CSR's, and MPI and proactively provide collision centre staff with updates on vehicles being estimated
• Maintain a minimum of 0.4% AAV KPI metric and 0.5% supplement metric
• Estimate an average of 5 vehicles per day for internal as well as retail customers
• Attend industry training and ensure the collision centre and its employees are always in compliance with manufacturers and MPI
• Ensure the collision centre facility appearance and cleanliness is being upheld to a presentable professional standard.
• Ensure compliance with company policies and standards for cost control, quality, safety, completion and on-time delivery

Requirements:
 

• Must have training or equal years of experience with autobody estimation
• Hands-on training/experience using Mitchell Connect and or other industry standard software
• Ensures superior service is being executed and upheld on a consistent basis for both internal and external customers
• Balance a multitude of tasks; prioritizes duties as needed ensuring efficiency self-motivation/ production
• Excellent organizational, multi-tasking and time management expertise
• Positively expresses and transmits information with consistency and clarity
• Ability to work individually as well as part of a team
• Ability to lift heavy objects, walk, bend and stand for long periods of time
• Valid driver's license and ability to drive manual transmission

Crown Auto Group is an equal opportunity employer! We are looking for people from various ethnicities, backgrounds and experiences to join our workplace. Reasonable accommodations are available during the selection process, and we'll respond in a timely manner to requests for accommodations.