Internal Coordinator - Lexus of Vaughan (24394)

Internal Coordinator career and employment opportunity awaits you.

The Power to Move You

Lexus of Vaughan, part of Zanchin Automotive Group, a privately-owned network of 35+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment, is looking for an experienced and enthusiastic INTERNAL COORDINATOR to join the Team. 

Join now to be part of a company that has been supporting the community for 50 years, and where careers are made and fostered with enthusiasm, integrity and respect. Now is the time to be part of a Team that encourages progressive and entrepreneurial styles, and drives performance through winning attitudes.

What's in it for you....
 

• Competitive and generous compensation package
• Enhanced Group Benefits Program, including extended medical, dental, vision, life insurance...and so much more
• Company-provided tools and equipment
• Ongoing development and training, including product and industry knowledge, from experienced leaders and experts
• Opportunity for career advancement within the group
• Employee preferred pricing for vehicles, travel, gym memberships, cell phones/plans, and so much more

About the opportunity...

As an integral part of the "we can do that" operation, this position is responsible to provide frontline customer communications and service for the department. Specifically:
 

• Greet all customers promptly or, if unavailable, acknowledge their presence.
• Oversees the coordination of the internal department (new & pre-owned vehicles) with the service department opening and closing internal work orders.
• Prepares the "Get Ready" for new and used vehicles.
• Inspect each vehicle prior to customer delivery. Inform Sales Consultant once vehicle is ready for delivery.
• Verify service concerns; preferably accompany the customer to their vehicle to perform a walk-around inspection and obtain an accurate odometer reading.
• Contact customers daily to confirm upcoming appointments, verify/update customer data, capture email address
• Answer inbound calls with customer inquiries/appointment dates and times
• Check frontline Dealership Service Appointment Calendar and properly schedule appointments
• Outbound calling to confer with customers in order to provide information about recommended maintenance and services, warranty Recalls or Campaigns, overdue for service, service reminders, special order parts, missed appointments
• Respond to email inquiries quickly and efficiently.
• Respond to customer needs and work together with frontline Dealership Service Manager/Advisor for exceptional customer experience.

About you....

Ideal candidates will have a strong background and proven experience in sales and customer handling, including:
 

• 1 year proven experience as a Service Coordinator/Customer Service Representative; automotive and/or dealership experience preferred
• Secondary School diploma, or equivalent experience
• proficiency working with ERP systems (ie. CDK/Reynolds)
• proficiency working with Customer Relationship Management Systems
• ability to sell vehicle maintenance
• ability to adapt to a changing environment and meet deadlines
• strong ability to communicate professionally (verbally and written)
• strong attention to detail; organized and strategic
• ability to maintain confidentiality and professionalism
• ability to work independently and with minimal supervision
• self-motivated and driven with a passion for excellence in execution
• a desire to work in a high energy, fast-paced environment
• a proven commitment to quality of work

Why choose Zanchin Automotive Group?

Your career ambitions will be achieved -- we offer career development and advancement.

You will be part a winning team -- we are a leader in the industry driven by 50 years of people-centric business modelling.

Your voice will be heard and ideas celebrated -- we have an entrepreneurial and strategic attitude, that welcomes and supports individual ideas and strategies.

You will enjoy a competitive pay and bonus plan -- we offer many employment perquisites.

You'll be part of a culture at the fore-front of transparency, communication and engagement - we are a Team, and work together to achieve and thrive.

Apply now to join a dynamic company where the future is limitless, and embark on an exciting career and journey.

Interested in becoming part of the Zanchin Automotive Group team? Send your resume with salary expectations for review and consideration. We thank all applicants for their interest, but only those candidates selected will be contacted.

Zanchin Automotive Group is an equal opportunity employer committed to fostering an inclusive, equitable and accessible workplace where every team member feels valued, respected and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from all people. Should you require accommodation or support in any aspect of the recruitment and selection process, we will work with you to meet your needs.