Follow-ups & Appointments Clerk

Audi St-Laurent is looking for a Follow-up & Appointment Clerk to join its call center.

Main tasks and responsibilities:

- Schedule and confirm appointments;
- Follow-up with customers regarding the maintenance of their vehicle;
- Answer incoming calls and provide assistance;
- Handle customer complaints and provide solutions;
- Maintain accurate and detailed records of customer interactions;
- Carry out any other task that may be required in relation to the position.

Required skills and qualities:

- Excellent verbal and written communication skills;
- Focused on customer satisfaction;
- Bilingual in French and in English;
- Dynamic, autonomous and good sense of organization;
- Good interpersonal skills and professional attitude;
- Experience in a similar position.

We offer:

- Full-time permanent position;
- Group insurance plan after 3 months including dental coverage;
- Competitive salary.


Please submit your application via Auto-jobs.ca. Confidentiality assured.