Service Advisor- Capital Chevrolet Buick GMC Calgary

Company:
Capital Chevrolet Buick GMC Inc

The Service Advisor plays a crucial role in ensuring automotive service excellence, responsible for driving service sales, maximizing gross profit, and delivering unparalleled customer satisfaction. This position is key to creating lasting impressions with customers, coordinating service appointments, and ensuring seamless communication between customers and service teams. By upholding high standards of customer service and operational efficiency, the Service Advisor significantly contributes to the overall success of the service department.

ESSENTIAL DUTIES:
 

• Greet customers in a friendly, professional manner, whether they are scheduling appointments, inquiring about services, or waiting in line. Engage actively with customers to understand their concerns and provide expert recommendations that enhance vehicle performance and longevity.
• Schedule service appointments using dealership-approved systems and ensure customers are informed of their appointment details. Maintain proper documentation of customer and vehicle data for efficient service handling.
• Communicate with customers to determine the nature of their vehicle issues, potentially test-driving the vehicle with the customer to clarify any concerns. Advise customers on recommended maintenance and repair services in accordance with manufacturer guidelines, offering additional services as needed.
• Prepare detailed and accurate repair orders, documenting vehicle problems and service recommendations. Collaborate with technicians to ensure clarity in work orders, including any complexities or additional services that may be required.
• Provide customers with precise cost estimates for labor and parts, obtaining necessary approvals for additional repairs when necessary. Ensure estimates and repair orders are signed by the customer, and deliver clear "promise times" for service completion.
• Regularly update customers on the status of their repairs, especially in cases of changes to the initial estimate or completion time. Follow up post-service to ensure complete customer satisfaction and help customers understand any related surveys or feedback requests.
• Ensure repair orders are properly accounted for and work is delegated efficiently to technicians. Monitor repair progress throughout the day and maintain a smooth workflow in the service department. Assist with warranty claims processing, including explaining warranty policies to customers.
• Ensure all work meets quality standards to minimize comebacks. Inspect vehicles for potential additional work, such as body repairs, and provide customers with corresponding estimates.
• Handle customer inquiries and complaints both in person and over the phone with professionalism. Maintain a polished appearance, including adhering to the dealership's dress code, and ensure a clean and organized workspace.
• Stay informed about federal, provincial, and local regulations governing hazardous materials and other relevant compliance standards. Ensure all repair orders and paperwork are completed and processed in a timely, accurate manner.
• Stay up to date on technical and industry knowledge through regular training and dealership-provided educational opportunities. Participate in dealership promotions, programs, or additional tasks as required by management.

QUALIFICATIONS:
 

• 1-2 years of automotive service experience is preferred, with at least two years in a dealership position. Sales experience is an asset.
• High school diploma or equivalent is required.
• Strong communication skills, both oral and written.
• Ability to manage multiple tasks and provide excellent customer service under pressure.
• General knowledge of automotive service procedures and vehicle operations.
• Familiarity with service software systems such as Quorum or Tekion is a plus.
• Organizational skills and attention to detail.
• Valid driver's license with a clean driving record and the ability to operate vehicles. A professional personal appearance and demeanor are required at all times.

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers' lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.