Service Advisor

Are you ready to seize an incredible opportunity with the largest RV dealer in the industry?

Looking to advance your career in a dynamic environment?

We are looking for a highly motivated, enthusiastic team player to join our Kamloops, BC Dealership as Service Advisor. This is a Full-Time, Regular position.

The primary focus of the Service Advisor is customer service. The Service Advisor is held accountable to ensuring all customers are treated with respect and integrity, ensuring a smooth book-in process by under promising and over delivering. If the location does not have a Service Manager, the Service Advisor will report directly to the General Manager.

The Service Advisor is responsible for listening to customer concerns and requests and working with the RV Service Technicians to ensure everything necessary is done to meet and exceed the customers' expectations. It is important to clearly communicate with the customer at the time of drop-off and pick-up as the customer must approve the repair costs prior to completing the work.

WHY JOIN OUR TEAM

Since 1969, Fraserway RV, as a family venture, has been driven by a simple goal: to anticipate, exceed, and earn lifelong trust from our customers. Decades of RVing experience has shaped us to become Canada's sole coast-to-coast RV sales & rentals dealership and we are looking for the best to join our team for our ongoing growth journey.

"We're proud to have been recognized with the RV Business Top 50 Dealer Award and the exclusive Blue Ribbon Award for excellence in customer care, staff training, marketing, and community service."

OURVISION

TobeCanada's#1RVAdventureCompany,inspiring individuals and families to fall in love with the RV lifestyle, create lifelong memories, and connect with nature through the joys of RVing.

OURMISSION

Asateam,wedoeverything possible toensureourcustomers'RVadventuredreamsarerealized.

We bring passion, expertise and community commitment to each of our business offerings: Sales, Service, Parts and Rentals. We are proud to serve not only our customers but the communities in which we live and work. Communities are part of our celebrations; we give back a portion from each sale to causes that make a difference and our teams volunteer in building connections that make us stronger.

In addition to becoming part of an exceptional team, we offer:

 

• Career Growth Opportunities: Advance your skills and take your career to new heights.
• Comprehensive Healthcare Benefits Package: Enjoy peace of mind with our competitive benefits.
• Employee/Family Bursary Program: Support for your continued education.
• Employer-Matched RRSP Program: Secure your financial future with our matching program.
• Friendly Work Environment: Join an ambitious team that values collaboration.
• Discounts on RV Purchases, Rentals, and Parts: Enjoy great savings on our products

JOB DUTIES:

 

• Adhere to the company Mission, Vision & Values
• Scheduling customer appointments
• Create work order upon phone book in
• Ensure follow up with your customers
• Provide estimates and quote repair work
• May assist in warranty with manufacturers and warranty administration as directed by the Service Manager
• Maintain a neat desk service counter area
• Any other items, as directed by the Service Manager

REQUIREMENTS

 

• Secondary education
• Service advisor training and/or certificates
• Customer service training and/or certificate
• Service advisor and customer service experience.
• Previous related experience
• Must be able to work Saturdays
• An outstanding personality
• A positive attitude that impacts those around you
• Excellent communication skills
• Thrive in a fast paced environment
• Problem solving and analytical skills
• Organizational and priority-setting skills
• Ability to multitask
• Ability to perform under pressure and handle customer issues and concerns

"If you're excited to join a forward-thinking company that values passion, expertise, and community, we want to hear from you! Please submit your application, including your resume and cover letter. Please note that background checks will be conducted as part of our recruitment process. We thank all candidates for applying; however, only those selected for an interview will be contacted."