Body Shop Customer Service (Go Richmond Chrysler)

Job Description

Body Shop Customer Service Representative 

Our Body Shop has built its reputation on unparalleled expertise and unwavering dedication to our customers. As we continue to grow, we're seeking an experienced and dedicated Customer Service Representative to uphold our commitment to excellence. This role is integral to ensuring our clients receive an experience that is as smooth and high-quality as the repairs we provide.

Key Responsibilities:

Administrative Duties:
 

• Efficiently schedule and book appointments, ensuring timely follow-ups.
• Diligently manage and maintain estimate schedules.
• Process and record payments with accuracy.
• Develop and manage customer files and ensure that all necessary paperwork is filed appropriately.
• Educate our valued customers about our comprehensive nationwide warranty program.
• Direct customers' feedback and questions to the appropriate team members for resolution.
• Oversee the check-in and check-out procedures for vehicles pre and post-repair.
• Establish initial appraisal files and consistently maintain the estimating system.
• Proactively manage customer communication updates.
• Handle additional administrative tasks as they arise.

Operational Duties:
 

• Transport customers' vehicles to our vendors for any sublets work, ensuring the highest standards of care.
• Support the daily operations of the shop, including organizing vehicle parking and maintaining the cleanliness of the front office.
• Address any other operational needs as they emerge.

Qualifications:
 

• Demonstrable experience in delivering outstanding customer service, preferably in a service or retail environment.
• Proficiency in Microsoft Office programs.
• Familiarity with Collision Repair Estimating/Management System is an advantage.
• Stellar communication skills and the ability to interface effectively with all levels of staff and customers.
• Proven ability to multitask, prioritize, and work independently.
• Sound judgment and decision-making abilities.
• Possession of a valid and clean Driver's License

What's in It for You:
 

• Health and Dental - Your well-being matters to us. Experience comprehensive benefits, including healthcare, dental coverage, and a health spending account. We want to see your biggest, brightest smile!
• Employee Investment Program - Money back? Yes, please! Brace yourself for this irresistible offer. Our program guarantees a 10% return every year, up to a whopping 25%, based on Go Auto's profits.
• Vacation Vibes - We understand the importance of work-life balance. Picture yourself sipping margaritas on a sandy beach. After your first year, enjoy THREE WEEKS OF VACATION! Reach five years, and you'll have four weeks. Hit ten years, and you'll be soaking up FIVE weeks of vacation time!
• Learn and Grow - We're committed to your growth and development. We will ensure you receive all of the training you need as well as access to our library of courses in the Go Auto U.
• Climb the Ladder - With our promote-from-within culture, you'll have ample opportunities to grow along your chosen career path.
• Positive Team Environment - Join a vibrant team of like-minded individuals who share your passion and drive. We foster a positive and collaborative work environment where everyone supports and uplifts each other. Together, we celebrate victories, overcome challenges, and create lasting friendships.
• Giving Back Feels Great - We're all about making a positive impact. Every year, we donate to worthy causes like the Kids with Cancer Society and Go Auto Fuels the Schools.
• Find Your Life-Changing Career - We don't just offer jobs; we build lifelong careers. During your interview, ask us about our inspiring success stories of career growth within Go Auto.

At Go Auto, we're in the business of building careers, not just jobs. Discover our countless success stories of career growth during your interview.

Your journey to an extraordinary life starts right now. Rev up your ambitions and apply today!