Automotive Fixed Ops Software Manager

Company Name: PBS Systems

Job Location: Calgary, AB

Job Type: Full-time, Permanent

No. of Openings: 1

Internal Job Title: Manager, DTO Fixed Ops

Reports To: Director, Dealer Training and Optimization

Job Requirement(s): Travel within North America approx. 3 weeks per year

"PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun!"

The Opportunity:

We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help. 

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules. 

And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

The Role:

As a Manager, DTO Fixed Ops, you will drive corporate growth by facilitating implementation of software with a focus on long term adoption to new dealership customers. 

As a strategic leader, your gaze is firmly focused forward on new ways to drive more install capacity while delivering quality experiences to our customers. You are creative, visionary, and you enjoy integrating new technologies into PBS and our processes. 

You are also strategic, thorough, and organized - designing systems and processes that add structure while maintaining fluidity in our engagements.

Together with the Dealer Services leadership team, you evolve DTO people and process to increase volume, ensure software adoption, implement new technologies, and support your team's growth and mental health. 

DTO Silo Managers motivate and find ways to engage our team in the bigger PBS picture. 

DTO is a fast paced, intense environment where team members drive initiatives forward quickly, while remaining fluid and able to pivot with little advanced notice. The DTO team is filled with professional, experienced, and extremely talented software and industry experts who love a challenge and strive to be a part of the solution. 

This role manages Team Leads, as well a smaller team of higher level DTO team members. 

Job Responsibilities:

Leadership Responsibilities:
 

• Remain calm under pressure, professional, and focused.
• Be a role model to your team members, and an example of what DTO expectations are.
• Accurately communicate policy, direction, and vision.
• Foster a supportive work culture, take care of your peers, and positively represent PBS.
• Promote an evolutionary environment, where team members are encouraged to spend time improving process, pushing themselves (and PBS) to develop & grow.
• Confidently and professionally represent DTO and promote the silo across the company, and in the field.
• Encourage collaboration in problem solving across DTO, and elsewhere in the company.

People Management:
 

• Ownership of staff recruiting and retention programs.
• HR responsibilities including coaching, reviews, celebrations, resolving conflicts, continual feedback, disciplinary action, and terminations (if required)
• Intentional and transparent communication. Accurately communicate corporate policy, direction, and vision.
• Set goals and develop systems to encourage team members engagement on job achievements and professional development.

Department Management:
 

• Maintain staffing levels and expertise, in-line with organizational installation goals.
• Build and evolve departmental process with a focus on the people, and corporate growth.
• Build structure around adopting software changes into existing processes/workload.
• Implement 'success' metrics focused on work effort success and corporate growth.
• Lead your silo in ongoing software training, professional development sessions, and growth planning.
• Ensure all staff adhere to corporate policies & procedures.
• Monthly department analysis & reporting
• Ownership of all tools/processes as they relate to your silo (GuideCX, MS Teams channels, SharePoint sites, TimeTap, etc.)

Individual Requirements:
 

• Stay on top of your silo of expertise.
  • Maintain silo certifications and stay engaged with the evolution of the software and industry in your area of expertise.
  • Ability to install/train your silo, and willingness to attend larger installations each year.
  • Ability to confidently present your silo in training sessions, small public speaking engagements, and in written form.
• Be adaptable/fluid/flexible. That's what makes us great!
• Build cross-departmental relationships and support your peers.
  • Develop relationships with silo leaders in Support, Development, PSG, and Marketing.
  • Work on opportunities, while adhering (best we can) to structured processes.

Qualifications:

 

• 5+ years previous experience in the automotive industry, dealership, or PBS environment.
• Previous experience in managing high-performing teams.
• Computer proficiency in Microsoft Office, a quick learner, and technologically savvy
• Fluent in English, and exceptional communication skills are required. French is an asset.
• Travel within North America (approx. 3 weeks/year) is required; in consequence, proof of valid passport or US visa (if applicable) is required.
• Available to work nonstandard hours starting at 5:30, 7:30 or 9:30am and occasionally Saturday and/or Sunday.

What we offer:

 

• Internal promotion and growth opportunities
• An education department dedicated to helping you with professional and personal development
• The opportunity to travel
• Free parking
• Staff events
• Competitive annual base salary
• Bonus for product certification up to $4,800 per year
• Great referral bonus
• Staff discounts with GM, Dell, Goodlife and more.

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder. 

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

Other details
 

• Job Family PBS DTO-STT
• Pay Type Salary

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