Warranty Administrator - Audi Downtown

Job Summary 

How would you like to work with one of Canada's most prestigious and well respected automotive groups? Join Auto World Imports Network! 

Headquartered in Thornhill Ontario, we are a premier network of 22 luxury automobile dealerships as well as 3 state of the art collision centers in the Greater Toronto Area. 

Our company values its customers and employees and is invested in principles for success. We value doing business with integrity and adhere to the highest ethical standards. 

Our Audi Downtown, luxury dealership is looking for a Warranty Administrator to join our amazing team! 

We offer competitive salaries and generous benefits! 

We are looking for an experienced Warranty Administrator (with Volkswagen and/or Audi experience).

Benefits 
 

• Excellent Group Benefits package.
• Group RRSP Contribution program.
• Work/life balance.
• Training and support programs.
• Boot and tool allowance.
• Tuition reimbursement program.
• Corporate support.
• Mentorship and development.
• Unlimited careers opportunities within our automotive group.

Job Purpose 

The Warranty Administrator is responsible for the prompt and accurate submission of manufacturer warranty claims and the resulting collection of all warranty claim revenue. 

Core Accountabilities 
 

• Be familiar with current manufacturer and company policies and procedures.
• Establish and maintain productive relationships with the manufacturer's designated warranty representatives with which the dealership conducts business.
• Review every warranty repair order written for proper completion, accuracy and legibility according to the applicable policies and procedures manual.
• Return improperly completed repair orders to the person originating the document for correction and/or completion as necessary.
• Determine and enter the applicable labour operation codes, failure codes, and/or other administrative data required and enter them on repair orders
• Flag the appropriate technicians for the hours earned on the operations they performed.
• Check each repair order against the vehicle's service history to avoid making duplicate claims.
• Monitor the use of special warranty programs for diagnosis time, straight time repairs, etc., for abuse by the service technical staff.
• Report to management any abuse or fraudulent manipulation of warranty claims.
• Submit warranty claims to the manufacturer using the administrative tools available and in current use.
• Review all returned and/or rejected warranty claims and prepare the repair orders for immediate resubmission.
• Contact the appropriate warranty claims representative regarding any claims requiring special authorization.
• Maintain a record of all claims submitted, returned/rejected, or paid and the current status.
• Provide a weekly report to the service manager regarding claims status.
• Strive to maintain a minimum warranty claims acceptance rate of 95% and no more than 21 days of warranty receivables.
• Arrive and depart from work at the hours designated by service management.
• Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or its customers.
• Maintain a high level of personal grooming, hygiene, and dress appropriately for the duties of the position.

Requirements 
 

• High school diploma or equivalent.
• Strong knowledge of Microsoft Office products, including Excel, MS Word, and Outlook, Reynolds and Reynolds and/or ADP software.
• Excellent communication skills and customer service. Including written and verbal skills to communicate with all Service Staff and Management
• Previous experience.
• Professional appearance & friendly disposition.
• Ability to work efficiently in a high-pressure environment.

Personal Attributes 
 

• Passion, motivation, focus and leadership skills.
• Results focused approach.
• Team player.
• Strong communication skills both written and verbal.
• Ability to influence, negotiate and mediate effectively.
• Strong attention to detail.
• Ability to maintain confidentiality and professionalism.
• Excellent interpersonal and team building skills.
• Strong time management and organizational skills.
• Honest, courteous and able to demonstrate strong work ethics.
• Driven and ability to work with minimum supervision.

APPLY FOR A REWARDING CAREER TODAY! 

We thank all applicants for their response; however, only those considered for an interview will be contacted. 

AWIN is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter (or email).

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