Service Advisor - Mercedes-Benz

Company:
102150880 Saskatchewan Ltd./DBA Mercedes-Benz Regina

Join Our Team as a Service Advisor at Mercedes-Benz!

Are you passionate about luxury cars, exceptional customer service, and delivering excellence?

Mercedes-Benz, a globally renowned name in automotive luxury, is seeking an enthusiastic and customer-focused Service Advisor to join our team.

This is your chance to drive your career forward with a prestigious brand known for innovation, elegance, and performance.

As a Mercedes-Benz Service Advisor, you'll be the face of our service department, creating unforgettable experiences for our clients. You'll help maintain the high standards we're known for while growing your career in a dynamic, fast-paced, and supportive environment.

What You'll Do:
 

• Be the First Point of Contact: Greet customers warmly and professionally, assisting them with service inquiries and appointments.
• Own the Service Process: Schedule, document, and oversee service appointments, ensuring seamless communication between customers and technicians.
• Build Trust and Drive Results: Conduct consultations to understand customer needs, provide expert recommendations, and maximize service sales while delivering tailored solutions.
• Ensure Accuracy: Prepare detailed repair orders, cost estimates, and obtain approvals with clarity and transparency.
• Drive Customer Satisfaction: Update clients on repair progress, manage expectations, and follow up post-service to ensure their experience exceeds expectations.
• Promote Excellence: Collaborate with technicians to maintain workflow efficiency and ensure all repairs meet our stringent quality standards.
• Stay Knowledgeable: Participate in ongoing training and stay up-to-date with Mercedes-Benz standards and industry advancements.

What We're Looking For:
 

• Experience: 1-2 years in automotive service, preferably in a dealership setting. Sales experience is a bonus.
• Skills: Strong communication, multitasking, and customer service skills. Familiarity with service software is a plus.
• Knowledge: General understanding of automotive service procedures and vehicle operations.
• Professionalism: A polished appearance and demeanor, aligned with Mercedes-Benz's luxury standards.
• License: A valid driver's license with a clean record.

What We Offer:
 

• A chance to represent one of the world's most iconic brands.
• Competitive compensation package and performance-based incentives.
• Comprehensive training and professional development opportunities.
• A supportive, inclusive, and high-energy team environment.

Ready to Take the Wheel?
If you're driven, customer-focused, and ready to make an impact, we'd love to hear from you. Join the legacy of excellence at Mercedes-Benz and help us continue redefining luxury and service standards.

Apply now and take the first step toward an exciting career with Mercedes-Benz!

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers' lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.