Service Advisor

At Paillé, our values are strong. Professionalism, belonging, integrity, loyalty and team strength guide our every action and make us leaders in our industry. Do you also want to propel your career with the best? We're looking for candidates like you to join our team in Nicolet!

Here's what we'd like to offer you:

Main responsibilities :

The technical advisor is responsible for greeting customers and gathering the necessary information to define and identify vehicle repair and maintenance needs. He/she is the link between the customer and the mechanic, so it's important that he/she is able to understand customer needs, and understand and explain the technical aspects of motor vehicles. More concretely :

YOUR MISSION

- Welcoming customers;
- Answering calls, taking customer requests;
- Listen and analyze customer needs, explain necessary repairs;
- Administrative or accounting tasks such as managing appointments and paying invoices;
- Transferring information between technicians and customers;
- Sales of various services: after-sales, prevention services;
- Customer loyalty;
- Estimate repairs;
- Determine whether repairs are within warranty limits;
- Follow-up repairs on a systematic basis and keep customers informed of repair progress.

MULCH ADDED VALUE

- A daytime work schedule, Monday to Friday;
- Group RRSP with employer contribution;
- Advantageous group insurance;
- Free Employee Assistance Program (EAP);
- Competitive salary (depending on experience);
- Monthly team activities;
- Participation in internal committees (voluntary);
- Outings to the races with the Paillé family;
- A friendly, respectful work environment.

YOUR PROFILE

- Experience in automotive mechanics and diagnostics (2 to 5 years minimum);
- Good IT skills;
- Excellent oral and written French;
- Team-oriented;
- Able to multitask;
- Patience;
- Organized.

Give Paillé a try and send us your CV via Auto-jobs.ca.