Customer Experience Specialist

HONDA DE BOUCHERVILLE IS LOOKING FOR A CUSTOMER EXPERIENCE SPECIALIST!

Do you like customer service? The kind where people send you a free 5-star rating on Google?
The kind where people recommend you without asking because you're a natural?
Do you like taking care of people like you would your grandma?
Do you like to have a good laugh with your customers?
Do you still believe that in 2024, relationships are the most important thing?
Have you always been told that you're a ray of sunshine on a gloomy day?
Have you always wanted to try your luck in the automotive industry?
Do you already have experience in the field and feel ready to take the plunge?
Do you enjoy dealing with people both on the phone and in person, building relationships with them?
Do you like to be organized and make sure everything is perfect before the visit arrives?
Do you like real teamwork?
Would you like to work with the hottest dealership on the South Shore right now?
Would you like to be part of a fiery, young and dynamic team?
Would you like to put your best foot forward?
You think you lack experience, but you seem to have all the necessary skills?
Do you like to do things differently?
Would you like to put all this together in the same job, but didn't think it was possible?
You've found your niche!

Who are we?

Honda de Boucherville is a dynamic, fast-growing company. We stand out for our high volume of pre-owned vehicle sales, our vehicle accessorizing, our vehicle modification projects and, of course, our passion for the automobile, which propels us to new heights every day!

What's holding us back right now is finding a partner for our customer experience specialist, because 1 is good, but 2 is much better! We want to create an even bigger strike force with an incredible team of specialists!

If you want to give 100%, get involved, do whatever it takes to reach your goals, we'll give you the training you need to propel you to your rightful place!

What we have to offer:

- We offer a salary starting at $60 000, depending on bonuses;
- On-site training by the best in the business;
- We're a young, dynamic family business on the move!
- We're a team on fire!
- We offer a flexible, family-friendly work schedule (Monday to Friday, no weekends);
- We offer the opportunity to earn a very attractive salary commensurate with your talent!
- We offer group insurance and a pension fund!
- We are a group with 64 years of expertise and 14 franchises (with opportunities for advancement);
- We're #1 in Quebec in sales volume of Honda used vehicles!
- We are 1st on the South Shore in new Honda vehicle sales volume!

Responsibilities:

- Prepare customer purchase files;
- Verify and assemble all necessary documents (contracts, proof of income, identification, etc.);
- Deliver new and used vehicles;
- Confirm customer appointments;
- Ensure that the vehicle is ready for delivery and that the items mentioned on the sales contract have been completed;
- Follow-up on financial and ancillary products;
- Sign documents with the customer in a professional and efficient manner;
- Deliver the vehicle (explain vehicle components, new technologies, carry out customizations, etc.);
- Present the after-sales service department to customers;
- Schedule the first service appointment;
- Register the vehicle with the SAAQ;
- Collect all final charges;
- Answer all customer questions prior to departure;
- Ensure that the customer is fully satisfied;
- Follow up on customer satisfaction after delivery.

WELCOME WOMEN!

GO FAIT LE SAUT, WE'RE LOOKING FOR YOUR CV via Auto-jobs.ca!