After-Sales Service Manager

Joining our dealership means becoming part of the largest Subaru automotive dealership in Quebec, with an impressive sales volume of over 1,600 new vehicles and 1,300 pre-owned vehicles per year. Firmly established on Montreal's North Shore, our company is renowned for its commitment to quality, excellence and customer satisfaction. You'll enjoy a stimulating environment where innovation, teamwork and professional development are valued, while playing a key role in our collective success and that of our customers.

As After-Sales Service Manager, you will be responsible for overseeing and optimizing all departmental operations, ensuring operational efficiency, profitability and exceptional customer satisfaction. You will play a key role in building customer loyalty and developing a high-performance, committed team, while maximizing the use of available resources.

Main responsibilities - administration and operational management:

- Develop annual after-sales department objectives in collaboration with management;
- Prepare, manage and monitor the department's operating budget;
- Produce and transmit reports required by general management and the manufacturer;
- Develop and execute a marketing plan to retain existing customers and attract new ones;
- Ensure compliance with federal, provincial and municipal regulations (hazardous waste disposal, etc.);
- Effectively manage parts orders in collaboration with the Parts Manager, to ensure availability and minimize lead times;
- Oversee the quality of repairs and reduce shop returns by adopting high standards;
- Maintain complete and accessible customer records using appropriate digital tools;
- Actively attend directors' meetings and share department progress.

Key responsibilities - human resources management:

- Recruit, train, coach and motivate after-sales team members;
- Establish and manage employee schedules, ensuring compliance;
- Create a harmonious work environment and foster interdepartmental collaboration;
- Plan and coordinate employee technical training in collaboration with specialized centers or trainers;
- Regularly evaluate employee performance and provide constructive feedback;
- Check productivity reports and ensure accurate payroll preparation;
- Ensure compliance with occupational health and safety standards.

Key responsibilities - customer service:

- Develop and maintain strong and lasting relationships with customers;
- Ensure that every customer is greeted promptly and given clear and accurate information on repair costs and timescales;
- Handle customer complaints in a professional and timely manner;
- Implement and supervise initiatives to maximize customer satisfaction.

Profile:

- Experience: minimum of three years in a similar role, ideally in the automotive industry;
- Skills: leadership, operational and human resources management, results-oriented, excellent customer service;
- Technical skills: familiarity with shop management and customer satisfaction software;
- Bilingualism: French and English (30%).

Benefits:

- Group insurance plan;
- Long-term disability insurance;
- Dental insurance;
- Medical and paramedical insurance;
- Life insurance;
- Employee discount;
- Employee assistance program;
- Social activities;
- Travel insurance;
- Bonus program;
- Reimbursement of training and development activities;
- Onsite parking;
- Responsive Manager;
- Dynamic team.

Internal reference: 29321.

Send your CV via Auto-jobs.ca.

- Diploma in administration, management or related field (or equivalent experience).