Parts & Service Advisor

Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the "Trusted Destination for Everything Auto" for employees and customers alike.

Mercedes-Benz Moncton is seeking an Parts & Service Advisor to join our team!

As a Parts & Service Advisor with Mercedes-Benz Moncton, you will be the primary point of contact for customers seeking vehicle maintenance or repairs, you will greet customers, assess vehicle issues, provide cost estimates, and coordinate service appointments. This role also involves ensuring smooth operation of the parts department by interacting with customers, suppliers, and technicians, sourcing from the online parts catalogue, and offering information and service. Strong communication skills, automotive knowledge, and a passion for customer satisfaction are key to excelling in this opportunity within the automotive service industry.

Hourly Wage Range: $18.10 - $20.80

Responsibilities include but are not limited to:

 

• Determine automotive problems and services by listening to customers' descriptions of symptoms and clarifying descriptions of problems.
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develop estimates by costing materials, supplies, and labor.
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
• Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates and answering questions and concerns.
• Maintain automotive records by recording problems and corrective actions planned.
• Ordering parts for clients needing vehicle repairs in an efficient and timely manner.
• Receiving parts orders with accuracy and maintaining parts inventory count.
• Communicating with the technicians and service department to ensure the job gets done.
• Work with our suppliers to create mutually beneficial business relationships.
• Other duties as required.

Requirements:

 

• Previous automotive experience would be considered an asset but not required
• Excellent customer service skills and a professional telephone manner
• Fluency with Microsoft Office software
• A positive attitude and excellent work ethic
• An eagerness to learn and strong attention to detail

Why Steele Auto? 

 

• Competitive compensation package, with annual wage review
• Flexible Health and Dental Plans, 6 different cost shared options to meet everyone's needs
• Enhanced Benefits including Telehealth, Mental Health Support and EFAP
• Retirement Savings Plan with employer match up to 4%, after 5 years up to 5%
• Opportunities for career growth and advancement
• Employee discounts on vehicle purchasing, parts, and service at any of our locations
• A safe, inclusive, and dynamic work environment

We sincerely thank our applicants interested in this opportunity and wish to advise that only candidates invited for an interview will be contacted. Steele Auto Group will fill positions by drawing from internal candidates possessing the desired qualifications and to promote from within, where possible. Hiring and promotion of all candidates is based on skills, knowledge and demonstrated abilities.

Steele Auto Group is an Equal Opportunity Employer, and we commit to a fair, inclusive opportunity to apply. Our commitment to inclusion drives us forward every day. If selected for an interview, please advise us of any accommodation you may require throughout the recruitment process. To learn more about our company, culture, and opportunities, please visit www.steeleauto.com