Body Shop Coordiantor

How would you like to work with one of Canada's most prestigious and well respected automotive groups? Join Auto World Imports Network! Headquartered in Thornhill Ontario, we are a premier network of 17 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business with integrity and adhere to the highest ethical standards. 

Our AWIN Green Lane Body Shop located in Thornhill is looking for a Body Shop Coordinator to join our amazing team! 

Job Purpose 

The Body Shop Coordinator accepts and directs incoming calls, takes detailed messages, and provides basic information to callers. S/he is the Body Shop's front-line contact with the public and administrative coordinator and must represent the body shop in a professional, and friendly manner at all times.

Core Accountabilities 
 

• Accepts all incoming calls and determines whether the person being called should be interrupted.
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
• Take detailed messages, including the caller's first and last name, company name if applicable, the time, and the message the caller wishes to leave.
• Communicate messages to the appropriate parties in a timely manner.
• Provide basic information to callers who have general inquiries.
• Prepare and update customer files.
• Obtain customer's written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
• Open and close work orders.
• Ensure personal protective equipment is worn at all times when entering the shop.
• Perform clerical and administrative and other duties as assigned.
• Driving vehicles to and from the body shop.

Qualifications 
 

• Excellent written and verbal communication skills.
• Ability to effectively manage time, meet deadlines and complete all assigned tasks.
• Excellent customer service skills.
• Ability to work in a team and independently.
• Sound understanding of all automotive functionalities.
• Valid Ontario G Driver's License.
• Experience using Mitchell on Demand, Audatex and MS Office.

Personal Attributes 
 

• Passion, motivation, focus and leadership skills.
• Results focused approach.
• Team player.
• Strong communication skills both written and verbal.
• Ability to influence, negotiate and mediate effectively.
• Strong attention to detail.
• Ability to maintain confidentiality and professionalism.
• Excellent interpersonal and team building skills.
• Strong time management and organizational skills.
• Honest, courteous and able to demonstrate strong work ethics.
• Driven and ability to work with minimum supervision.

Benefits 

We offer competitive salaries and generous benefits! 
 

• Excellent Group Benefits package.
• Group RRSP Contribution program.
• Work/life balance.
• Training and support programs.
• Boot and tool allowance.
• Tuition reimbursement program.
• Corporate support.
• Mentorship and development.
• Unlimited careers opportunities within our automotive group.

APPLY FOR A REWARDING CAREER TODAY! 

We thank all applicants for their response; however only those considered for an interview will be contacted. 

AWIN is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter (or email). 

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