Service Advisor- Capital GMC Buick Cadillac Regina

Company:
Capital GMC Buick Cadillac Regina

Are you passionate about the automotive industry and delivering exceptional customer service?

As a Service Advisor at Capital GMC Buick Cadillac, you'll be a vital link between our customers and service teams, driving service sales, maximizing gross profit, and ensuring top-tier customer satisfaction. In this fast-paced and rewarding role, you'll be key to creating lasting impressions, coordinating service appointments, and maintaining a seamless customer experience.

Key Responsibilities:

Customer Engagement:
 

• Greet customers warmly and professionally, understanding their needs and concerns.
• Actively communicate the value of maintaining vehicles per manufacturer specifications and provide expert recommendations to enhance vehicle performance.

Appointment Coordination:
 

• Schedule and manage service appointments using dealership systems.
• Document and maintain accurate customer and vehicle information for smooth service handling

Service Process Management:
 

• Prepare detailed repair orders and communicate with technicians for clear and efficient work delegation.
• Perform vehicle walk-arounds to inspect for additional needs and recommend relevant services.
• Regularly update customers on service progress, obtaining approvals for additional repairs when necessary.

Sales and Profitability:
 

• Provide detailed cost estimates for labor and parts, securing customer approval before proceeding.
• Promote additional services and upsell maintenance packages where appropriate.

Quality Assurance:
 

• Oversee vehicle inspections and ensure all repair work meets quality standards.
• Validate service documentation, including warranty claims and maintenance logs.

Customer Satisfaction:
 

• Explain completed work, associated charges, and next steps for future maintenance.
• Address customer inquiries and concerns promptly, ensuring resolution and satisfaction.

Qualifications:
 

• Minimum 1-2 years of service experience (dealership experience preferred).
• Strong communication and interpersonal skills with a customer-friendly attitude.
• Proficiency in service software systems.
• Solid organizational skills with attention to detail in a fast-paced environment.
• Technical knowledge of vehicle maintenance and service procedures.
• Professional demeanor and polished appearance.

Why Join Us?
At Capital GMC Buick Cadillac, we value teamwork, excellence, and growth. We offer competitive compensation, opportunities for professional development, and a dynamic work environment where your contributions are celebrated.

Ready to Drive Your Career Forward?
Join our team and play a pivotal role in delivering exceptional service to our valued customers. Apply today to become a part of the Capital GMC Buick Cadillac family!

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers' lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.