Assistant Service Manager

If you're energetic, dedicated and ready to give your all...then you owe it to yourself to join the Hyundai de Lanaudière family. With 35 years in business this year, and still growing, we're looking for the perfect person to join an already strong team!

Brief job description :

- Ensure efficient human resources management and customer loyalty;

Administrative tasks :

- Plan department objectives in collaboration with supervisor;
- Know and apply the terms and conditions of manufacturer's warranties and policies;
- Ensure that all documents and information required by the manufacturer or Fixed Operations Manager are available and properly completed;
- Review warranty policy settlements, understand and apply relevant warranty guidelines, ensure proper claims processing and communicate warranty information to customers;
- Initial all repair orders before submitting them to the warranty department;
- Ensure that manufacturer warranty claims are up-to-date;
- Maintain a high quality repair service and reduce returns to the workshop;
- Conduct intermittent audits of work performed to ensure thoroughness and quality;
- Ensure cleanliness of work areas and customer waiting area;
- Ensure after-sales customer files are up to date and easily accessible on appropriate software;
- Attend directors' meetings.

Human resources duties :

- Monitor departmental employee performance through appropriate reports, audit systems and surveys;
- Hire, train, motivate and mentor the after-sales service team;
- Schedule the activities of all department employees and ensure that they are carried out;
- Strive for harmony and team spirit within the department and with all other departments in the dealership;
- Plan and/or organize technical training and direct employees to appropriate training centers or trainers;
- Evaluate the performance of team members at regular intervals;
- Ensure compliance with Quebec occupational health and safety laws.

Tasks related to customer service :

- Replace technical advisor, as needed;
- Replace shop foreman, as needed;
- Create and maintain harmonious relations with customers;
- Create and maintain harmonious relationships with vocational training centers to promote recruitment activities;
- Ensure that all customers are greeted promptly and given a reasonable estimate of the cost and time required for repairs and maintenance;
- Deal with customer complaints promptly, according to dealership guidelines;
- Implement and maintain a customer satisfaction system.

Qualifications:

- 5 years of experience in a car dealership;
- Knowledge of Serti software (an asset);
- Punctuality, initiative and attention to detail.

Conditions and benefits:

- Competitive salary;
- Group insurance, including dental plan, after 3 months' service;
- Employee awards;
- Wonderful co-workers.

Schedule :

- Monday to Thursday, 7:30 a.m. to 5 p.m;
- Friday, 8am to 3pm.

Salary and conditions: to be discussed.

Send your CV via Auto-jobs.ca.