Reconditioning Service Advisor (Terrace Ford Lincoln)

Job Description

Join the Go Auto Team as an Internal Service Advisor!

Are you a highly organized and detail-oriented individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are ever the same? We're looking for an Internal Service Advisor to join our dynamic team!

About the Role:

As an Internal Service Advisor, you'll play a vital role in ensuring our used and new vehicles are serviced to perfection. You'll work closely with our Sales and Service teams to provide accurate estimates, coordinate repairs, and deliver top-notch communication. Your expertise will help drive customer satisfaction and loyalty.

Responsibilities:

 

• Write internal service work orders, estimates, and warranty repair orders
• Coordinate with Sales and Service teams for seamless communication
• Provide accurate price quotes and repair time estimates
• Conduct vehicle walk-arounds, check for recalls, and verify warranty coverage
• Answer phone calls and respond to emails promptly
• Process warranty and internal repair orders with precision
• Use state-of-the-art systems for estimating, dispatch, and communication

Requirements:

 

• Previous experience in a service appointment coordinator or advisor role or related automotive industry experience
• Excellent communication, organizational, and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong attention to detail and accuracy
• Familiarity with CDK VIS/VIL, manufacturer estimating programs, and labor time guides (an asset)

What's in it for you:
 

• Training & Development - Don't like being held back? Neither do we. You'll be given the top tools, industry leading tech and training you need to reach success
• Industry Leading Pay Plans - Want to be making more money? (Silly question, right?) Work on both a base salary and commission. What does that mean? MORE CASH IN YOUR POCKET!!!
• Vacation - Sometimes you just need to lay on the beach and soak up the sun. We get that. You'll have three weeks of vacation after your first year! Mexico, here you come! After five years, you receive four weeks and after ten years, you receive FIVE weeks of vacation time!
• Health & Dental - Benefits, benefits, benefits. Your health and smile matters here. Receive comprehensive benefits such as health care, dental and a health spending account (We want to see those pearly whites looking their best)
• Employee Investment Program - BIG returns sound pretty sweet, right? We thought so, too. Our program guarantees you a 10% return every year to up to 16% based on Go Auto profits
• Give back to the community (We donate to causes like the Kids with Cancer Society and Go Auto Fuels the Schools every year)
• Opportunities to grow in your career path with our promote from within culture
• Find a career that will change your life

At Go Auto we don't do jobs, we build careers. Ask us about one of our many career path success stories during your interview.

The first step towards the life you want starts now. Shift into gear and apply today.