Dealership Operations Assistant

Williams Machinery has been selling, renting, and fixing equipment for over 100 years. We also train people in all corners of British Columbia on how to operate machinery safely and effectively. From forklifts to skid steers, excavators, loaders and dump trucks, Williams Machinery services industries such as warehousing, milling, construction, forestry, recycling and more with their equipment needs. Join our award-winning company and experience working at a Platinum Certified Canada's Best Managed Company, and one of BC's Top Employers.

Are you a versatile and motivated individual who enjoys a mix of administrative, customer-facing, and hands-on work? Join our team as a Dealership Operations Assistant. This dynamic role is essential to our dealership's success, supporting a small team and ensuring smooth day-to-day operations. If you thrive in a fast-paced, multifaceted role and want to be part of a successful dealership, we want to hear from you.

What We Offer: Competitive salary, comprehensive benefits package (including RRSP), 3 weeks of vacation, and opportunities for growth within the dealership.

Key Responsibilities:

• Perform general clerical tasks and coordinate communication between rentals, parts, yard, and service departments.
• Liaise with vendors and contractors and assist with scheduling and maintain accurate appointment logs and service records.
• Provide exceptional customer service at the parts counter, as required, by assisting customers and technicians with inquiries and transactions, shipping and receiving of inventory, lookup, and sourcing of parts.
• Assist walk-in customers and facilitate onsite equipment viewings.
• Keep rentals, parts department, inventory warehouse, shipping and receiving clean and orderly.
• Assist all departments as needed, including rentals by coordinating the preparation of rental equipment for pick-up and delivery, creating contracts, invoicing customers, and documenting returns.
• Obtain and maintain high levels of customer satisfaction.
• Promote and maintain a safe working environment.

Qualifications and Requirements:

• Proven experience in an administrative or operational support role; automotive or dealership experience is a plus.
• Thoughtful, friendly, caring, and team focused approach.
• Familiarity with inventory systems or parts management software is preferred.
• Strong organizational skills and attention to detail.
• Ability to multitask and adapt to a variety of responsibilities.
• Ability to use Outlook, Microsoft Teams, and other Customer Relations Software. Experience with Tinnacity a plus.
• Excellent customer service and communication skills.
• Ability to drive a vehicle to assist with deliveries, when required.
• Physical capability to perform manual tasks, stand for prolonged period of time, lift 50 pounds, climb stairs or ladders, climb into and operate equipment, use other equipment such as power wash.
• Able to work in an environment with frequent exposure to the elements.

Working Conditions: The Dealership Operations Assistant is based out of the Kelowna office and works 40 hours on average per week Monday to Friday. 

Privacy Notice for Job Applicants: By applying, you consent to share your name and email with our third-party assessment provider solely for assessment purposes, if required. We will manage your data confidentially and will not use it for any other purpose. If you have any concerns, please contact our HR department at careers@williamsmachinery.com.

Selection Process Notification: Due to the volume of applications, we will contact only the shortlisted candidates. Thank you for considering career opportunities with Williams Machinery.