Service Secretary

Recruitment Announcement: Relationship Manager for the service department!

We are pleased to announce that our new Manager, Kathy, is looking for a dynamic and organized Relationship Manager to join our service department team.

This key position combines customer relationship management with a variety of administrative responsibilities, including fleet management, corrosion tracking, and claims handling. You will also be responsible for ensuring our customers' satisfaction at every stage of their experience.

Profile:

- Experience in managing customer relations and administrative tasks;
- Strong communication and priority management skills;
- Organizational skills, thoroughness and attention to detail;
- Autonomy and ability to work as part of a team;
- Experience in fleet management and/or technical file management (an asset).

Responsibilities:

- Customer relations : Manage incoming calls, customer requests and ensure an exceptional experience;
- Vehicle fleet management: Monitor and manage courtesy and rental vehicles;
- Vehicle verification: Ensure vehicles are in good condition when returned from loan;
- Car-Net alert management: Make outbound calls to manage vehicle alerts;
- Maintenance and warranty claims: Handle prepaid maintenance and warranty claims;
- Corrosion case management: Monitor and manage vehicle corrosion cases;
- Administrative tasks: Ensure administrative follow-up of customer files and services rendered.

If you're an organized person, capable of managing a variety of tasks and maintaining exceptional customer relations, we'd be delighted to receive your application. Send us your CV via Auto-jobs.ca.

Join us and make an active contribution to our company's success!

- A background in marketing is an asset.