Automotive Retail Specialist - CarSimple

CarSimple is a technology-first online retailer of used cars that provides a seamless, fully digitalized and automated B2C process for car buying and selling. CarSimple seeks to fulfill the promise of ease and convenience of a fully digital customer retail experience by leveraging 35+ years of dealership operational excellence. CarSimple is proudly apart of Destination Auto Group, which is recognized as the 2019 and 2022 Canadian Automotive Dealers Association (CADA) Laureate Award Winner for Business Innovation and one of Canada's Best Employers for Recent Graduates of 2022.

CarSimple is looking for an Automotive Retail Specialist who is looking to take the next step within their career!

What we can provide for you:

 

• A competitive compensation plan!
• Enhanced group health benefits program.
• An environment that is friendly, respectful, collaborative and ultimately supports your success!
• Employee recognition, celebration and company culture events.
• Long term and accelerated career opportunities!

What you'll be doing:
 

• Inventory Management: Oversee the dealership's inventory, including merchandising, organizing vehicle or product displays.
• Sales Support: Provide support to the CS team by ensuring they have all the necessary tools, information, and materials to effectively sell vehicles on-line OR in-store.
• Customer Service: Handling on-line inquiries, complaints, and feedback.
• Lead Management: Monitor and respond promptly to inquiries received through the dealership's website, email, social media, and other online platforms. This involves qualifying leads, understanding customer needs, and guiding potential customers to the appropriate products or services.
• Sales Process Management: Guide online customers through the sales process, from initial inquiry to closing the sale. Coordinating with the finance and insurance (F&I) department to ensure all paperwork and legal requirements are met.
• Feedback and Reviews: Encourage satisfied customers to leave positive reviews online and address any negative feedback promptly and professionally.

What we need from you:
 

• The ability to welcome our guests to the dealership as if it were your own home!
• Prior automotive experience is an asset.
• Ability to follow policies and procedures.
• You are socially focused and cherish building and maintaining relationships.
• Can operate independently in a fast-paced environment while ensuring quality is best-in-class!
• Valid driver's License with a clean driving abstract.

If this sounds like you, submit your resume to our human resources team today. 

CarSimple is a member of the Destination Auto Group of companies and is an equal opportunity employer.